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IT Support Specialist (part-time)Engineering

Juro

Juro

IT, Customer Service
England, UK · London, UK · London, KY, USA
Posted on Monday, June 10, 2024
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IT Support Specialist (part-time)

Team
Engineering
Click here if you want to skip directly to the application page.
This is a part-time role. We are looking for someone on a 20h/week arrangement (working half-days every workday).
Help us help the world agree faster.
Juro has big ambitions: to become the go-to platform for agreeing and managing contracts globally. And we'll need help doing it.
Legal tech is on the rise, with Goldman Sachs estimating that 44% of legal tasks can be automated with generative AI. With the brand we have built and the agility of early stage we are well placed to capture this opportunity.
The key bits
Topic
What we offer and expect
Open
Location
We currently only accept applications from candidates that are located and have long-term working rights in the UK.
We have an office hub in the UK as well as no-office hubs in several European countries. We operate a Choice-first work approach that lets you work fully remotely from Day One even if you’re near an office hub. For this role, given our fleet of Macbooks and IT setup, you will need to be in our London office at least some of the time.
Open
Salary
We benchmarked ca.£25-30,000 pro rata (20h/week) at IC3 level in our Career framework for someone based in the UK.
Open
Interviews
2 stages totalling around 2 hours over 2 weeks.
Open
Start date
As soon as you can start.
Mark Flowers, CTO
Open
More info
The FAQ below, our careers and Juro handbook pages, or ask talent@juro.com anything.

The challenge

As a growing startup (~100 people by the end of 2024), scaling and maintaining our hardware and software has become increasingly complex:
Responsibility for laptop builds, user management and data security is becoming very distributed across team members.
Quality of hardware and software in our office hubs and on our devices needs to stay up to standards.
To solve this, we are looking for a part-time IT Support Specialist to ensure that our core infrastructure and systems are secure and scalable to meet our growing needs. This means:
Managing our growing fleet of laptops
Staying on top of software & provisioning requests
Driving app troubleshooting & education
Owning and monitoring systems management
Leading special projects as needed to evolve and automate our workplace infrastructure

Why join us

If you’re someone who wants to work for a vibrant, successful tech company but worry that most companies with “unicorn” ambitions are…
chaotic (= immature operation and prone to over-hiring)
fragile (= high cash burn and no profitability)
volatile (= vulnerable to market swings and layoffs)
…and therefore often not conducive to building a sustainable career foundation, you should consider Juro. Here’s why (click the ▶️ to reveal more information):
Join a tech company committed to sustainable growth.
Join a scaleup that wins awards for its culture.

Who we look for

Research shows that men apply to jobs if they meet ~60% of criteria, but women and those in traditionally underrepresented groups tend to apply only if they check all boxes. If you think you have what it takes but don't meet every single point above, please still get in touch. We'd love to chat and see if you could be a great fit.
We look for people whose approach to work aligns with our Values & behaviours. For this role, we particularly value:
Educating: You use your technical expertise to teach others patiently, who come to you for your knowledge.
Caring: You take responsibility for what you build because you care, and you proactively seek/give feedback to suggest improvements
Autonomy: You learn fast and don't require a lot of supervision to work well. When you ask questions, it's to re-confirm what you work on and then continue on independently.
Focus on results: You deliver the tasks and projects that you promise, and you don't invent new solutions if an appropriate one already exists.
On top of that, you have been part of a journey where:
You worked in a company with ≥100 employees.
You supported a distributed team of end users to resolve problems.
You have exposure to and/or experience running/working on:
Mac and Windows hardware and software
IT applications and infrastructure (SaaS, network, security)
User management
AV hardware
Vendor management

Meet the team

You will report into Mark (our CTO) and also work closely with our People, Finance and Executive Operations teams:
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Mark (he/him), CTO
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Thomas (he/him), VP People & Talent
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Tom (he/him), Financial Controller
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Michael (he/him), General Counsel
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Emily (she/her), Senior Talent Partner
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Abigail (she/her), People Operations Specialist
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Macey (she/her), Accountant
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Yasmin, Executive Assistant
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Frequently asked questions

How do you decide who to hire?
What is the interview process?
What is the compensation package?
What do you offer in terms of career growth?
What perks/benefits do you offer?
What's the culture like?
Do you offer flexible working?
Can I work from overseas?
Do you sponsor visas / relocation?
From when are you looking to fill this role?
My question isn't answered here!
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Note: We perform background checks on all roles, and we partner with a third-party provider to do so. Juro's background checks will be carried out by Zinc. For more information about how and why we do this, email talent@juro.com.

Our mission

Juro exists to help the world agree faster by making legal contracts frictionless, collaborative and accessible.
Juro’s intelligent contract automation platform is on its way to de-throning desktop tools as the paradigm for collaborating on legal documentation around the world.
We’re doing that by rebuilding contracts from the ground-up around a browser-native experience, augmenting workflows with powerful AI and enabling all teams to conduct contracting jobs faster than ever before.
Read more: Why we exist

Ready to apply?

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If yes, click here.
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Still not sure if this is for you? Have a look at our Juro handbook and careers page to find answers on topics such as career progression, diversity & inclusion, the interview process, benefits and more.
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