Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please contact a member of our recruiting team for additional information.

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

We’re looking for a hands-on HR Business Partner (or People Partner if we go that route) to support our US GTM teams, primarily based in Chicago. This is a high-impact role for someone who thrives close to the business, keeps a strong pulse on team health, coaches frontline managers through real performance situations, and owns core People programs end to end. You’ll run our bi-annual company-wide performance cycle and build practical, easy-to-use manager enablement tools that teams can apply immediately. If you enjoy solving people challenges with sound judgment, building programs that scale, and helping managers perform at their best, this role is for you.

What will you be doing?

• Maintain a strong pulse on team health by building relationships, gathering feedback, and identifying trends or opportunities for improvement. Proactively surface themes and practical recommendations to HR leadership and business partners

• Support managers through employee relations and performance situations, including performance improvement plans, feedback conversations, and disciplinary actions, escalating complex issues as needed

• Own and project manage our bi-annual Fronteer Development Cycle end-to-end, including timelines, communications, enablement resources, logistics, and facilitating performance calibration sessions to ensure a consistent and manager-friendly experience

• Lead engagement survey action planning with GTM leaders, translating results into clear, practical next steps and tracking follow-through

• Build and deliver foundational manager enablement programs (e.g., manager onboarding, goal-setting workshops, feedback training), turning frameworks into practical, easy-to-use sessions and resources

• Create and maintain clear, structured manager-facing documentation and learning content in tools like Notion and Sana, ensuring resources are organized and accessible

• Partner cross-functionally with People, Finance, and business leaders to operationalize and continuously improve People programs that support Front’s culture and growth

What skills and experience do you need?

• 4–6 years of progressive HR experience, including support in performance management and employee relations

• Experience coaching frontline managers on feedback, accountability, and performance concerns (including PIPs)

• Working knowledge of employment law fundamentals and core HR practices

• Experience owning and executing core People programs such as performance cycles or onboarding

• Ability to build trust and influence managers through practical, balanced guidance

• Comfortable delivering or supporting foundational manager training and creating simple tools or playbooks

• Strong organizational skills with the ability to manage scope independently and escalate when appropriate

• Clear and direct communicator, both written and verbal

• BA/BS degree

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Paid parental leave

• Flexible time off policy

• Flexibility to work from home Mondays and Fridays (unless posted as a full-remote role)

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

Compensation Range: $127K - $145K