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Senior Full Stack Engineer - Chatbots

Front

Front

Software Engineering
San Francisco, CA, USA
Posted on Saturday, February 3, 2024
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations.
More than 8,000 businesses across many different industries (manufacturing, logistics, travel, financial services, tech, etc.) use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
We are seeking an experienced Full Stack engineer to strengthen our Chatbots team as we focus on building new chatbot deflection capabilities and integrating these features into multiple chat and communication contexts. Chatbots was launched last year, and this role offers the opportunity to make a significant impact by building on our strong foundation to enable a wide variety of interactions and integrations with Front’s chatbots.
To excel in this position, you must demonstrate strong learning abilities, showcase proven software development skills, possess a mindset that aligns with being both a product and business-oriented engineer, have prior experience leading engineering teams, and work effectively within small, dynamic cross-functional settings.

What will you be doing?

  • Work closely with product managers, product designers and other engineers to improve Front’s chat, chatbots and related offerings. You will conceptualize, design, implement, test, and launch improvements and integrations that extend the chat and chatbots capabilities and use cases.

What skills and experience do you need?

  • Industry experience building fast, reliable, real-time web-based applications.
  • Fluency in a dynamic language like Javascript, Python, Ruby, or similar.
  • Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React.
  • Exposure to architectural patterns of a large, high-scale web application.
  • Product minded: committed to building the best user experience.
  • Business minded: understands the power of leveraging technology toward business outcomes.
  • Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.
  • Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism.

Bonus:

  • Experience with AWS technologies.
  • Rigor in A/B testing, test coverage, and other web best practices.
  • Experience working with complex data models at scale.
Visas: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time
This position is open to Remote US
The US hiring salary range for this full-time position is $153,000 - $200,000 USD. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please speak with a member of our recruiting team for additional information.
Zone 1: USD $153,000 - $200,000
Zone 2: USD $138,000 - $180,000
Zone 3: USD $130,000 - $170,000
These ranges may be modified by Front at our sole discretion in the future.
What we offer
✨ Competitive salary
🤝 Equity (we are post-series D & backed by some of the best VCs in the US)
🏥 Private health insurance fully covered by Front
💪 Flexible Fridays - learn more here!
🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role)
🛋 Mental health support with Modern Health
🍼 Family planning support with Maven
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.