Sales & Customer Relations Specialist APAC
Xeneta
Sales & Business Development, Customer Service
Singapore · Apac, Uganda · Remote
Posted on Jan 21, 2026
We are seeking a dynamic and ambitious individual to join our growing APAC team in a hybrid role that combines Sales Development and Customer Success. This is a unique opportunity to be a foundational member of our Singapore office and play a critical role in our expansion into key Asian markets, including Japan, South Korea, Singapore, and others. You will be responsible for generating new business opportunities and ensuring the success of our existing customers in the region.
This role is central to our 2026 APAC strategy, which aims to build a scalable and repeatable model to capture the significant market opportunity in the region. You will work in a collaborative “POD” structure alongside our Account Executives, contributing directly to our goal of achieving significant growth in new business ARR.
This role is central to our 2026 APAC strategy, which aims to build a scalable and repeatable model to capture the significant market opportunity in the region. You will work in a collaborative “POD” structure alongside our Account Executives, contributing directly to our goal of achieving significant growth in new business ARR.
- Application Deadline
- February 08, 2026
- Department
- Sales
- Employment Type
- Permanent - Full Time
- Location
- Singapore or Remote APAC
- Workplace type
- Hybrid
- Reporting To
- Deborah Ong
Key Responsibilities
Sales & Business Development:
- Execute a sophisticated, multi-touch outreach strategy to engage key stakeholders within our Ideal Customer Profile (ICP) in Japan, South Korea, and Singapore.
- Leverage our AI-powered tools to deliver hyper-personalized messaging and nurture long-term relationships with prospects.
- Conduct in-depth research to understand the unique challenges and opportunities of our target accounts.
- Collaborate closely with Account Executives to develop and execute account plans, generate qualified sales opportunities, and achieve revenue targets.
- Qualify inbound leads and manage AI-driven outreach campaigns.
Customer Success:
- Serve as the primary point of contact for our APAC customers, providing onboarding, training, and ongoing support.
- Proactively engage with customers to ensure they are maximizing the value of the Xeneta platform.
- Identify and drive expansion opportunities within our existing customer base.
- Gather customer feedback to inform our product and service development.
The split between these roles will be approximately 50/50.
Skills, Knowledge & Expertise
- You have 5+ years of experience in a B2B sales or customer success role, preferably in the SaaS or logistics industry.
- You are a strategic thinker with a passion for understanding customer needs and delivering value.
- You are a self-starter who is comfortable working in a fast-paced, entrepreneurial environment.
- You have excellent communication and interpersonal skills, with the ability to build rapport and trust with a diverse range of stakeholders.
- You are a team player who thrives in a collaborative environment.
- You are excited by the opportunity to be a part of a company that is transforming an industry.
Additionally, you are fluent in English. Fluency in Japanese or Korean is a strong plus.
Why You Will Love It Here
- Our Impact: We’re category leaders digitalizing the way ocean and air freight is procured bringing on-demand actionable data to all industry stakeholders. We’re moving fast.
- Our Technology: Deep data analytics and integrations coupled with a scalable, sleek and beautiful user interface.
- Our Customers: Big companies like Nestle, Unilever, L’Oréal, Coca-Cola, Volvo, and many others.
- Our Team: Shipping, consulting and tech all-stars on our roster.
- Our Values: We are one. Variety and fairness. Transparency builds trust. Modernization through data.
About Xeneta
At Xeneta, we have been on a mission to transform the ocean and air freight markets since 2012. We are doing this by building a data platform that provides intelligence to the very opaque industry of buying and selling containerized freight. Now, Xeneta is the leading freight rate benchmarking and market analytics platform—creating transparency and empowering our customers to make data-driven decisions.
Our customers include big brands such as Kuehne+Nagel, Coca-Cola Company, Unilever, Pfizer, Flexport, L'Oreál, Nestlé, and Volvo.
Headquartered in Oslo, with offices in Hamburg, London and Jersey City and employees from over 60 different countries, we are a truly international company that celebrates diversity. We’re growing at a fast pace, helped in part by our latest investment round where APAX Digital invested $80M, and we are continuously searching for top talent and partners to join us on our mission.
Our Hiring Process
Stage 1:
Applied
Stage 2:
To Be Rejected
Stage 3:
HM Review
Stage 4:
Recruiter Interview
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