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Junior Customer Support Specialist



Customer Service
London, UK
Posted on Tuesday, January 30, 2024

Workable makes software to help companies find and hire great people. We get recruiting and its role in building healthy workplaces — which is why we’re proud more than 20,000 teams around the world use Workable to do exactly that.

And while we take recruiting seriously, we don’t take ourselves too seriously. At Workable, you’ll find smart people who have fun, learn and innovate, and help others do the same. We brainstorm, we laugh, and, occasionally, we party (there’s a lot to celebrate), but we also appreciate people’s need for quiet time and focused work. We respect everyone, we hire the best, and make sure every experience is special.

You will become the person customers rely on to get an important job done well. You will:

  • Advise businesses on the best way to organize their recruitment
  • Respond to user questions or issues with friendly and pragmatic advice
  • Support users when they run into trouble, utilizing a number of troubleshooting tools
  • Review job descriptions to ensure they will be successful on job boards

Your ability to help customers succeed with their recruitment will have a direct and visible impact to Workable's bottom line. Trust me, you won't be someone that just talks to customers for us so we don't have to. For us, outstanding customer service is a competitive advantage: By actively supporting trial customers from day one and delighting them with the speed, courtesy and diligence of our support, we win them over.

By tirelessly supporting them throughout their subscription, resolving questions, or helping them adopt our more advanced features, we make them stick around long-term. By surprising them with personable and friendly service unlike anything they have experienced we turn them into evangelists of our software who rave about us on twitter and recommend us to their friends. You will be the reason we get comments like these in our email every day:

"I have to say I have been so impressed with how responsive, pleasant and professional everyone with the company has been. Kudos to you and your team!"

In other words, you'll be doing one of the most important jobs at Workable. You will be treated as such, and equally, you'll have to live up to very high expectations.