At Shapr3D, we’re transforming how industries design and innovate. From automotive and aerospace to consumer tech and industrial design, our platform powers some of the boldest ideas across industries that shape 16% of the global GDP.

Our multi-platform product has earned the Apple Design Award and is regularly featured in Apple Keynotes. With Series B backing and a rapidly growing user base, we’re scaling fast - and this is your chance to be part of the journey.

We’re looking for a motivated Technical Support Engineer to help us make Shapr3D the most used CAD solution.

Interested in finding out what Shapr3D and Budapest have to offer? Check out this page!

“Our focus is on making sure that all our teams are empowered and incentivized to make decisions independently. People aren’t afraid of taking risks, setting ambitious goals, and in some cases, failing. We know how to learn from our mistakes.” - Ákos Kapui, Chief Technology Officer

Read more about scaling-up engineering at Shapr3D (https://csi.pet/pFDkv) and listen to some thoughts from our Engineering VP on managing hyper-growth. (https://csi.pet/UeMYA)

Why this role?

As a Technical Support Engineer, you’ll be the first line of technical insight for our users—from freelancers and design engineers to large enterprise teams. Your work will directly shape how users engage with our platform, resolve critical issues, and discover the full potential of Shapr3D. You’ll balance deep technical understanding with a commitment to exceptional customer experience. If you join, you will:

• Empower the future of CAD users: As a Technical Support Engineer at Shapr3D, you’ll be the frontline expert helping users overcome technical challenges. Your support will directly influence how designers and engineers experience and succeed with our product.
• Be a key enabler of innovation: You'll troubleshoot complex issues across multiple platforms, ensuring a seamless user experience and helping companies stay productive as they push the boundaries of design and manufacturing.
• Join at a pivotal moment: With ambitious growth and evolving product capabilities, you'll join a mission-driven team at the heart of a user-centric company, playing a critical role in shaping how people design, collaborate, and build.

What you'll do

• Support users in resolving technical issues related to platform compatibility, configuration, and environment-specific behavior
• Support users with issues related to installation, account access, subscription, Sync, modeling features, and import/export workflows
• Collaborate with Product, QA, and Engineering teams to report and escalate bugs or performance issues.
• Communicate user feedback to help prioritize product improvements.
• Stay up to date with product changes, new features, and best practices in 3D modeling workflows.

What you'll bring

• At least 1-2 years of experience in 3D solid modeling in any major CAD software
• Ability to explain complex concepts in a straightforward and user-friendly way
• Excellent written English communication skills (other languages a plus)
• Nice to have:
  
  • Experience with help desk tools like Zendesk, Jira, etc.
  • Understanding of hardware compatibility, driver conflicts, and system resources
  • Experience working with crash logs, error codes, and platform-specific debugging tools

Why you'll love working here:

✨ Ownership & Impact – Be part of a startup shaping the future of design and manufacturing, with equity options.

🌍 Relocation Support – Full relocation package if you’re moving to Budapest, one of Europe’s fastest-growing tech hubs.

📚 Learning & Growth – Work alongside some of the industry’s best minds and continuously evolve your skills.

🏥 Comprehensive Benefits – Private healthcare, life insurance, gym membership, and more.

📍 Office-First Culture – We believe in in-person collaboration to build something extraordinary (Read more about our approach [https://csi.pet/EGxz8]).

You can read more details about our benefit package here (https://csi.pet/6YQsB)

We are an office-first company in a remote-first world. Why? Read more about it on our website (https://csi.pet/EGxz8)

About Shapr3D

We don’t just innovate—we create a new status quo in 3D design. With a multi-platform product that has redefined CAD, we’re on a mission to disrupt the 40-year-old industry and empower creators worldwide.

If this excites you, we’d love to hear from you! Even if you don’t meet every requirement, we’re always looking for those with the passion and mindset to grow with us.

Submit your CV in English and join the Shapr3D revolution.