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Technical Customer Support Specialist

Shapr3D

Shapr3D

IT, Customer Service
Hungary
Posted on Friday, March 22, 2024

We want you to join Shapr3D as our next Customer Support Specialist to solve our users technical or administrative difficulties with our app.

This role will get you really close to Shapr3D users. You will understand and solve their issues that they face when using our app. You will help them experience the benefits of our app by unblocking usage hassles and troubles.

Within the organization

You’ll work in the team of Customer Support within the Marketing and Customer Experience organization.

“Our focus is on making sure that all our teams are empowered and incentivised to make decisions independently. People aren’t afraid of taking risks, setting ambitious goals, and in some cases, failing. We know how to learn from our mistakes.” - Ákos Kapui, CTO

What will you do?

  • You will be a technical escalation point
  • You will Improve the communication flow between our customers and the Product Team
  • You will solve user problems via email
  • You will get support tickets, discover the user issue, create a great solution and lead the user to the solution

What will you need to be successful?

  • CAD knowledge and support experience with software products
  • you can answer challenging technical questions with confidence, even if the answer involves asking for more time and space to research
  • Have strong written and spoken communication skills in English (any other language is a plus)
  • you have great empathy and emotional intelligence
  • you are fast and effective in problem discovery, solution creation and troubleshooting
  • you can quickly connect with any type of personalities
  • you can sense the communication tone of the individual users and you can adapt Shapr3D’s tone of voice to craft messages that resonates well with the given user
  • you are resilient so when you face hard cases, you can get your head clear and move forward

A sneak peek into our stack...

We use a series of advanced tech tools to be as effective as possible

  • Zendesk for ticketing
  • Loom for screen recording
  • Text expander for aligned and standard messaging
  • Hubspot for CRM and some more


What do we offer?

  • The chance to:
    • become an owner of the fastest-growing design and manufacturing software startup with equity
    • grow exponentially by learning from the best professionals in their fields (we have a top ProdEng team on a global scale)
    • challenge existing solutions and build the CAD of the future
  • A continuously reviewed generous benefits package: company stock option scheme, a generous private healthcare package, life and health insurance, gym subscription, transportation support, and many more
  • Full relocation support if you’re not from Hungary

You can read more details about our benefit package here (https://csi.pet/6YQsB)

We are an office-first company in a remote-first world. Why? Read more about it on our website (https://csi.pet/EGxz8)

About Shapr3D

Here at Shapr3D we don’t just innovate. We create a new status quo in 3D design.

To achieve this, we’re completely reimagining legacy computer-aided design (CAD) tools with an iconic, mobile-first product. We’re backed by top European VCs Point9 Capital and Creandum.


By joining us, you’ll get the chance to build and contribute to the success of a top-notch product. Shapr3D is well on its way to disrupting the 40-year-old CAD industry with our Apple Design Award winning app that gets regularly featured in Apple Keynotes. Yes. That's right. Shapr3D is one of those apps. But what we’re most proud of is the global user base that grows day by day.

If all this speaks to you and you’re up for reinventing 3D design for the 21st century, we should definitely talk! And don't worry if you don't tick every single box in the requirements. We’re always looking to hire for potential and the right mindset – so we'd still love to hear back from you.


***Please submit your CV in English***