Hello, we’re ScreenCloud!

Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs.

At ScreenCloud, we’re hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers’ businesses thriving.
We’re very proud of our product and we’re also incredibly proud of our people. It’s our ‘ScreenClouders’ and the culture they nurture that will take us where other companies just can’t go. So if you’re someone looking to join a team of talented individuals, apply below!

The Role:

As a Billing Specialist, you’ll be acting as a strategic bridge between Customer Success, Finance, and RevOps. Your mission is to remove friction from the customer lifecycle by owning complex billing workflows, procurement hurdles, and financial queries — ensuring ScreenCloud remains a seamless, trusted partner to our customers.

This is a high-impact, customer-facing role requiring strong SaaS financial literacy, operational rigour, and a customer-first mindset. By centralising billing and financial operations, you’ll directly enable our Customer Success Managers to focus on strategic account growth and value delivery.

You won’t just resolve issues — you’ll help design and improve the workflows that protect revenue, improve data integrity, and elevate the customer experience.

Responsibilities:

• Respond to billing and finance-related enquiries from ScreenCloud customers worldwide

• Own customer billing issues end-to-end, ensuring timely resolution, clear communication, and accurate system updates

• Manage in-house and third-party procurement portals, proactively retrieving POs, tracking status, and maintaining account access

• Collect, review, and verify new vendor documentation, (eg W-9/W-8 forms), banking information (ACH/wire details), tax identification numbers (TIN), and certificates of insurance (COI).

• Act as the primary filter for RevOps and Finance, ensuring billing escalations are documented, validated, and accurate before handover

• Audit and resolve discrepancies across systems to prevent duplicate opportunities and ensure accurate revenue forecasting

• Support Customer Success, Finance, and RevOps with billing, subscription, and financial projects

• Identify recurring issues and improvement opportunities, contributing to process optimisation and automation

• Maintain meticulous records across systems to safeguard revenue integrity and reporting accuracy

• Any other billing related task/s that support the wider Customer Success team

Requirements:

• 1+ years’ experience in a customer-facing, billing, finance, or CS Ops role

• SaaS financial literacy, including experience with subscription lifecycles, prorations, and tax-exempt processing

• Experience using financial and billing platforms such as Chargebee, Stripe, Avalara, or similar

• Working knowledge of Salesforce and a support CRM (e.g. Intercom)

• Strong stakeholder management skills, with the ability to coordinate across CS, RevOps, and Finance to drive issues to resolution

• Comfortable thinking across business, product, and technical contexts

• Able to work independently, manage multiple priorities, and maintain focus under pressure

• A strong communicator with a customer-first mindset and high attention to detail
  

Interview Process and Experience

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! If you require any reasonable adjustments, please let our friendly recruitment team know.

Key Info

👩‍🏫 Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final🏡 Hybrid Friendly Working: 2-3 days in Office✨ Flexi-Hours: We don’t follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love!

Benefits

• Take the Time You Need – Unlimited paid time off to rest, recharge, or explore

• Hybrid-First Flexibility – A blend of in-office collaboration and remote freedom

• Work From Anywhere – Up to one month a year to work remotely from any location in the world

• Home Office Boost – Stipend to set up your ideal remote workspace

• Flexible Hours – Work when you're most productive with our flex-time approach

• Future You, Funded – 401(k) plan to help you plan and save for the future

• Family First – Generous, enhanced parental leave for all parents

• Grow With Us – Personal development budget to fuel your learning and career growth

• Comprehensive Health Coverage – Private medical insurance including dental and vision care

• Peace of Mind – Disability, life, and income protection for life's unexpected moments.

Department

Customer Support

Role

Customer Support Representative

Locations

Charlotte

Remote status

Hybrid

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