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Account Manager (SMB)



Sales & Business Development
London, UK
Posted on Tuesday, June 11, 2024

‘1 in 3 fish harvested from our oceans never make it onto a plate. We want to fix that!’

🔭 Our vision

At Rooser, we’re on a mission to eliminate the world’s seafood waste. For us, this means creating transparency and certainty in what is an incredibly tough industry.

We’re building the world’s first seafood trading platform dedicated to connecting seafood processors with wholesalers.

We want to eradicate the fragmented processes and volatility that plague the industry & get seafood flowing more efficiently through the supply chain. As a perishable product, increased speed means longer shelf life and, ultimately, less waste.

Sounds simple, but this is no small feat.

That’s why we’re looking for the most talented and passionate people to join us on our mission and help turn this vision into reality.

With backing from Index Ventures (Etsy, Farfetch and Just Eat), Google Ventures (Uber, Stripe, StockX) and Point Nine Capital (Zendesk, DeliveryHero, Revolut), we’re not alone in believing in this vision.

🏅 What we value

Rooser was founded on the idea that we should leave the planet in a better way than it was given to us. We want to work with people who have the same values we do.

  • ⚓️ Leave your ego in the harbour - a high-performance crew functions on passion, not egos.

  • ✊ Respect your crew mates - customers, crew mates and co-investors, you need each other, act like it.

  • 🛳 You’re the skipper - we all own a part of Rooser and act like it.

  • 🐟 Relentless like a salmon - we’re ready to swim against the current, focus on the goal and get it done.

Candidate Hub

  • For more information about our mission, values and interview processes, head over to our ➡️ Candidate Hub.

🧭 The role mission

We’re looking for a driven Account Manager to join our commercial team. You will be responsible for driving sales and retention for a portfolio of accounts by working closely with our customers to ensure that they get maximum value from our trading platform.

🚢 What will you be doing?

  • Sales and Retention: Achieve sales and retention targets for a portfolio of 40-50 customers.

  • Relationship Management: Daily engagement with customers to understand their needs, represent the marketplace, and provide feedback to the business.

  • Multichannel Communication: Utilise phone, email, and WhatsApp to communicate with customers in France and Belgium.

  • Problem Solving: Address and resolve issues such as changes to orders or delivery delays due to customs, providing solutions and explanations to buyers.

  • Quick Relationship Building: Rapidly develop and maintain customer relationships to ensure ongoing satisfaction and business growth.

🎣 This role will be a great catch for you if…

  • You have previous account management experience working with SMB or mid-market clients to drive value from a tech platform (ideally with a usage-based pricing model).

  • You have a high level of resilience to handle pressure and maintain a positive demeanour. Our customers operate at a fast pace, and you need to be able to match it!

  • You can swiftly develop relationships and understand customer needs in

  • You enjoy early mornings. The world of seafood starts early, and so does our team!

  • You’re proficient with various sales and communication tools and comfortable working in a tech-enabled environment.

🦐 This role won’t be a great catch for you if…

  • You prefer to work in structured, long-term sales processes rather than fast-paced and dynamic environments.

  • You focus solely on your own targets and don’t enjoy working collaboratively with colleagues in other teams to ensure a great customer experience.

  • You dislike ambiguity and less predictable environments. We are building a tech product in an extremely dynamic and competitive industry. Seafood supply and price fluctuate frequently, you need to be ready to meet these demands and help to solve challenges for our customers.

🧁 What’s in it for you?

Aside from playing a crucial role in our mission to eliminate the world’s seafood waste, you’ll get…

  • Stock options that give you a share in the future success of Rooser.

  • Benefits package that includes access to private health insurance, income protection, life insurance and employee assistance programmes.

  • Flexible working that provides a combination of remote working and face-to-face collaboration in our modern office spaces.

  • Work away opportunities for up to 30 days per year.