Client Onboarding Specialist (FinCrime Escalations)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 70+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Private banking at Revolut will aim to develop long-term relationships with individuals across the globe. From prospecting to acquisition and activation, Private Bankers will own their market segments, solve complex problems, and help more customers discover the value of Revolut with a sharp, solution-oriented approach.

We're looking for a Client Onboarding Specialist to ensure private bank client onboarding is efficient and meets Revolut's CDD and KYC requirements.

As a key liaison between Sales, Compliance, and FinCrime teams, you'll drive operational excellence and protect the business from financial crime risks.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Facilitating client onboarding and collaboration between Private Bankers and FinCrime teams for KYC/CDD checks
• Guiding Private Bankers on documentation, workflows, and platform setup to optimise client onboarding experience
• Ensuring SoW/SoF corroboration meets required standards
• Tracking and prioritising onboarding cases via Salesforce, ensuring timely updates and guideline adherence
• Identifying complex or unusual cases, escalating to Team Leads where necessary
• Identifying clients outside of financial crime and business risk appetite
• Assessing financial crime risks across onboarding, sales interactions, and account activity
• Conducting risk assessments using internal tools and open-source intelligence, prioritising high-impact cases
• Maintaining accurate documentation of case reviews, approvals, and investigation outcomes

What you'll need

• 1+ years of experience in client onboarding/lifecycle management, investigations, or similar analytical roles
• Familiarity with KYC and CDD standards in retail or private banking
• An understanding of FinCrime frameworks, suspicious activity indicators, and investigation processes
• Awareness of corporate client structures, business models, and revenue drivers
• Solid analytical and research capabilities to interpret complex data or ambiguous information
• Excellent written and verbal communication skills
• A customer-centric mindset with the ability to guide the front office through the escalation process
• Impeccable attention to detail and documentation accuracy

Compensation range

• Poland: PLN10,500 - PLN13,300 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.

• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice