Subject Matter Expert (Core Payments)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 55+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Core Payments department is in charge of building global payment products, which allow Revolut customers to make and receive external payments in a fast and reliable way. The objective is simple: deliver the best payments features on the market.

We’re looking for a Subject Matter Expert with solid experience in payments investigations. Someone who will expertise on complex cases in respective payment business lines (SWIFT & X-border, UK & Europe, US & APAC, etc.), assisting with the process optimisation and service procedure updates. A brave individual who knows how to manage risks and make independent decisions.

Up for the challenge? Let’s get in touch.

What you’ll be doing

• Helping internal teams, such as Support, with complex inquiries related to payments.
• Investigating and resolving payment issues impacting Revolut’s customers and reconciliation breaks.
• Communicating closely with banking partners via SWIFT, email and banking portals to resolve payment errors promptly.
• Helping identify and manage payment processing issues, incidents and risks relating to SWIFT, SEPA, ACH and Faster Payments.
• Supervising operating procedures to ensure alignment with external and internal requirements.
• Working collaboratively with product teams on enhancing relevant integrations and processes.
• Training new hires and developing learning materials.

What you'll need

• Experience working in a payments operation in a financial services environment.
• Experience conducting bank-to-bank investigations in payments operations departments.
• A general understanding of processing SWIFT, SEPA, ACH, and Faster Payment.
• The ability to organise and prioritise work to meet production goals in a dynamic environment with a team-oriented approach.
• The ability to explain complex issues with ease and in a customer-friendly manner.
• Fluency in English with impeccable verbal and written communication skills.
• A bachelor’s or master’s degree.

Nice to have

• Experience working with Jira, Confluence, Slack.
• Expertise with SQL.

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.

• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice