Subject Matter Expert - Payments

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

We’re looking for a Subject Matter Expert with solid experience in Payments to join our team in Australia. 📣 This is a pivotal role where you will be the expert on complex payment related issues and investigations. You will take the lead in managing user cases and issues in various payment business lines (SWIFT & X-border, NPP, OSKO, DE, BPAY, PayTO, etc.) and will assist with the process optimisation and updating service procedures in line with business needs.

You will be responsible for identifying, managing, and mitigating risks while ensuring compliance with Australian financial regulations and best practices. Additionally, you’ll collaborate with various internal teams, product groups, and banking partners to streamline processes, reduce ticket volumes, and enhance our overall payment service offering - all required to deliver the best payments experience in Australia. 🦸

Up for the challenge? Let’s get in touch👇

What you’ll be doing

• Leading the resolution of complex cases related to payments processing, investigations or recovery
• Providing expertise for non-BAU payment related issues escalated by customers or other teams
• Ensuring compliance with both internal operating procedures and Australian regulatory requirements (e.g. Australian Payments Plus, Australian Payments Network, AUSTRAC, APRA)
• Enhancing analytical and investigative functions in a respective payments service team
• Working closely with team leads of a respective team helping to achieve the goals
• Providing high quality and independent feedback on payments service risks
• Building strong relationships with product teams and banking partners on a regular basis
• Running cross functional collaboration to enhance process and reduce ticket volumes

What you'll need

• 3+ years of experience in complex Payments investigations, with a strong understanding of Australian payments systems and regulations
• Familiarity with Australian financial regulations, specifically those related to NPP, BPay, and Direct Entry.
• Experience in risk assessment, fraud prevention, and compliance in payments processing
• Experience in independent decision making with responsibility for decisions made
• Fluency in English, with excellent communication and writing skills
• Solid knowledge of payments-related tools and systems used in Australian and international contexts
• Exceptional communication and writing skills (grammar, brand tone, and voice)

Nice to have

• SQL skills for data analysis and reporting
• Bachelor’s or Master’s degree in Finance or related field
• Experience working with Australian banking partners and regulators

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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