FinCrime Analyst (Phone)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe. As part of the FinCrime department, the Customer Support team serves as the public face of the company, providing first-class, front-line support to millions of customers. We're also internal champions, working closely with product teams to ensure that customers remain at the heart of everything Revolut does.

We’re looking for a Customer Support Specialist to deliver “WOW” levels of service to our global customer base. We want fast-acting problem solvers, not script readers.

If you don’t see your long-term future in customer support, we put a lot of time aside to train you so you’re ready to join another team within the company if you decide to make a change.

We’re a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.

What you’ll be doing

• Delivering exceptional customer service across multiple channels, including phone, live chat, and other support platforms
• Representing the company professionally in all customer interactions
• Collaborating with internal teams to ensure quick and effective resolutions
• Contributing to the continuous improvement of customer support processes
• Assisting with any other relevant tasks to strengthen financial crime prevention efforts

What you'll need

• Fluency in English with excellent communication and interpersonal skills
• A bachelor's degree or equivalent
• 3–5 years of experience providing customer support over the phone
• Experience handling fraud reporting and prevention customer queries
• The ability to explain complex issues in an easy and understandable manner
• High attention to detail
• Impressive analytical skills
• A proactive, self-motivated, independent approach to managing your workload
• Empathy and a commitment to customer satisfaction, aiming to resolve issues at first point of contact
• High-functioning problem-solving skills
• Flexibility to work in shifts, including nights and weekends if required
• To be able to work from the Krakow office (this is an in-person position)

Nice to have

• Previous experience in banking and financial crime

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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