Copywriter (Customer Experience)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Communication is our middle name. We love it — and we hope you do, too.

We’re looking for a passionate writer who knows just what to say to make customers want to open their emails. You’re a master of marketing. You’re an eagle-eyed editor. You can talk the talk in our tone of voice. You’re a pro at working with all types of people from all different places, to ensure customers have seamless experiences across the Revolut brand.

From brand, through people, to product, our Copywriting team defines our tone of voice and strategic messaging, delivering A-game copy that'll make customers so excited they can’t wait to get their next email.

We’re looking for an experienced and passionate customer experience writer who always makes customers say WOW. You think through every word, every directive, every outcome when writing and editing. You use data and research to drive your choices. You like to experiment and optimise to increase impact. You’re a pro at working with everyone from product designers to marketing copywriters to make sure customers have a seamless experience across every brand touchpoint.

Intrigued? As you should be. Apply for more info.

What you’ll be doing

• Working with the customer Support team to build strategy and recommendations for existing customer-facing content, while improving content and processes
• Working with UX team to design a better user experience, proactively anticipating and removing blockers and addressing customer pain points
• Improving FAQ content to help customers find solutions via self-service model
• Review live chat and chatbot content to match our voice and ensure high-quality, end-user experiences
• Collaborating with design, product marketing, and localisation teams to keep refining and iterating on our voice and building out our style guide
• Improving and maintaining content management and governance frameworks, with customer experience at the heart of every decision
• Keeping accessibility and clarity at the centre of all content to ensure best-in-class communications with every customer

What you'll need

• Fluency in English
• 2+ years of experience in B2C copywriting in a fast-paced environment (preferably in customer support and/or at a hyper-growth company)
• Experience working closely with product, marketing, and design teams to develop clear, accessible customer experiences
• Excellent editing, communication, and interpersonal skills
• A proactive mindset and the skills to work with multiple stakeholders in an ever-changing, hyper-growth environment
• Familiarity with markets and the competitive landscape in the fintech or payments industry is a plus

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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