Credit Manager

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The credit department at Revolut is anything but ordinary. They design, develop, and launch credit products across the globe. The team manages our products from day one to the end — developing the back and front-end, the data science infrastructure, and then creating a local setup in each country with scalable risk management and portfolio management solutions. It's a big job, but our people are a credit to us all.

We need a Credit Manager who'll be the go-to person on all things credit. You'll drive growth, improve funnel conversion and engagement, lower cost of acquisition, and maintain the best quality on all aspects of the product and customer journey.

You’ll also ensure we deliver the highest quality product features, support, and service levels. We need a Leader with a capital ‘L’ to own retail credit products, as well as an awesome boss to collaborate with Product Owners and the Engineering team.

Up for the challenge? Let's get in touch.

What you’ll be doing

• Setting the vision for new products, understanding how it connects to Revolut’s goals
• Building credit product with world-class customer experiences and understanding the full credit lifecycle of a customer
• Defining, prioritising, and communicating short, mid, and long-term goals of the product
• Ensuring high engagement in the UX domain to deliver great customer experiences
• Creating a high-conversion funnel and offering acceptance rate
• Lowering the cost of customer acquisition
• Ensuring high customer satisfaction related to understanding and experience within the retail credit products segment
• Establishing reliable and reputable third-party partnerships
• Ensuring zero tolerance of any compliance issue or breach of regulatory requirements

What you'll need

• Hands-on experience building products and/or features in retail credit
• Expertise in new product design and user research
• A passionate approach to customer experience
• UI/UX principle knowledge with deep customer focus by understanding customer behaviour and analysing data and real-world experiences
• A broad knowledge of risk management principles
• A technical degree from a top school
• Programming and data analysis skills
• A detail-oriented, structured mentality
• Interpersonal and negotiation skills
• The ability to prioritise features based on customer needs/wants
• A track record for making data-driven decisions whilst also building business intuition around the credit product
• The ability to lead a team and build partnerships with other functions
• The ability to communicate effectively with stakeholders and take ownership
• A passion for building new processes and challenging the status quo

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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