Sales Onboarding Specialist (KYB)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 45+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Sales team is the engine that drives new customer acquisition and engagement across the globe.

They can do it all. From prospecting to acquisition and activation, they own the market with a solution-oriented approach, using their know-how to grow our customer base at lightning speed 🚀

Our Sales Onboarding Specialists (KYB) act as the bridge between sales and compliance and help streamline and speed up the onboarding process of new high-value customers. You’ll use your problem-solving skills to manage the onboarding process, per the designed workflows, ensuring an excellent customer onboarding experience.

Up for the challenge? Let’s get in touch.

What you’ll be doing

• Acting as a knowledge centre and consultant for the Sales team to contribute to their success
• Activating new businesses faster by liaising directly with the Sales team and internal stakeholders
• Working with the Operations team to drive continuous improvement of our processes and Sales team targets

What you'll need

• 1+ years of experience in a corporate environment
• Proficiency in following workflows accurately
• Fluency in English with outstanding communication skills
• A proactive, customer-centric attitude
• Demonstrated emotional resilience and tenacity
• Excellent business acumen

Nice to have

• Familiarity with financial crime procedures, such as Know Your Business (KYB), Know Your Customer (KYC), Anti-Money Laundering/Counter-Terrorist Financing (AML/CTF), and screening protocols
• Experience in business customer support (B2B)
• A background in banking or financial services
• Fluency in any other European language

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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