Strategy & Operations Manager (CRM)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 45+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

At Revolut, we do Ops differently. Our hyper-talented Operations experts don’t just keep things ticking over. They're given the most complex, hard-to-solve problems in the business. Then they create elegant, scalable solutions that keep pace with our ambitious growth plans.

We’re looking for a Strategy & Operations Manager to help lead and improve customer relationship management for Revolut Brazil. Someone to roll up their sleeves and dive into every area of our business to help millions of customers worldwide.

Watch this video from our team members about what goes into being a Strategy & Operations Manager at Revolut. If you want to gain unparalleled experience at a leading fintech company, let's get in touch 🚀

What you’ll be doing

• Improving product activation and retention through CRM automation and campaigns
• Managing Revolut’s website in Brazil to highlight products in detail and provide a best-in-class customer experience
• Leading and executing end-to-end campaigns and projects from problem scoping to impact analysis
• Coordinating with Brand, Growth, and Product teams to build the right content
• Executing A/B tests to optimise initiatives
• Running queries to select audiences, release campaigns, and analyze results
• Designing, implementing, and owning business plans, and launch and growth strategies
• Building and optimizing scalable processes to continue Revolut’s hyper-growth
• Exploring and defining which projects the team should prioritize, and setting a timeline to reach goals quickly
• Managing critical vendor relationships and building performance tracking systems

What you'll need

• 5+ years of experience in a fast-paced industry working with B2C products and services
• Fluency in English with excellent verbal and written communication skills
• Great analytical skills, and to be comfortable working with data
• A solid track record of taking ownership and leading complex projects end to end
• A problem-solving mindset
• A magic skill to break complex problems into smaller ones
• An interest in the financial industry

Nice to have

• Experience working in a startup, fintech, or payment company

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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