About Revolut

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 45+ million customers get more from their money. And we're not done yet.

As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Service Core Payments team is responsible for solving problems related to money transfers, monitoring bank payment processing, and proactively recognising and resolving major processing issues or reconciliation breaks 💸

Our aim is to identify disruptions in existing and new payment integrations before an issue impacts customers to always deliver a wow experience.

We’re looking for a skilled Team Lead to manage our Service Core Payments team. This role involves collaborating with product teams and banking partners to address payment and processing-related issues. We need someone who can build a solid team to operate effectively as we scale up our payments infrastructure.

Up for the challenge? Let's get in touch 🚀

What you’ll be doing

• Managing and mentoring a team of 10+ specialists across our office locations
• Monitoring and improving team performance, ensuring the delivery of established KPIs
• Developing standard operating procedures, creating workflows and documenting processes
• Escalating issues to our banking partners and payment processors
• Cooperating with the Product team to improve features and automate processes
• Working in tandem with the Support team to improve customer resolutions related to our features
• Monitoring bank payment integrations, proactively recognising and resolving processing issues
• Hiring talented and highly-motivated team members, recognising and developing skills of direct reports
• Taking ownership of difficult problems, resolving ongoing issues, and being a leader in the workplace

What you'll need

• Fluency in English with excellent communication skills and an understanding of banking terms
• A bachelor’s or master’s degree
• 1+ years of team management experience, managing a team around 10 employees
• Experience in financial services (preferably in payments, operations, or support)
• The ability to break complex problems into smaller ones by analysing data using tools such as SQL and Excel
• An understanding and experience with majority of listed payments infrastructures, including SWIFT, SEPA, ACH, and Faster Payment
• Confidence explaining issues with ease in a customer-friendly manner
• To be an objective decision maker
• The ability to organise and prioritise to deliver high-quality work

Nice to have

• Experience with Jira, Confluence, Slack, and Excel

Compensation range

• Vilnius: €2,800 - €3,500 gross monthly*
• Lithuania: €2,800 - €3,500 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.