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Strategy & Operations Manager (Banking)



São Paulo, SP, Brazil · Brazil · Remote
Posted on Wednesday, June 26, 2024

About Revolut

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 45+ million customers get more from their money. And we're not done yet.

As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Revolut Technology team isn’t just one of the best in the industry. It’s one of the best in the world. And we’re proud of it. It’s our driving force — our engine 🚀

From building a new financial backend to creating an award-winning app, there’s nothing (and we mean nothing) our tech team can’t do.

Our Technology team isn’t here to fix legacy systems — it’s here to build world-class financial features from the ground up. Features that'll be used by millions of people around the world 🌎

We're looking for a Strategy & Operations Manager to oversee Payments, PIX, and Open Finance Brazil. We need your expertise to work with Technology and Operations teams to build and deliver a payment and banking infrastructure, allowing Revolut Brazil customers to make and receive payments and access PIX and Open Finance Brazil services in the fastest and most reliable way possible.

The objective is simple: deliver the best payments capabilities in the local market 🚀

Up for the challenge? Let's get in touch.

What you’ll be doing

  • Planning and executing Payments, PIX, and Open Finance Brazil targets and KPIs, defining the roadmap (key initiatives), planning budgets, and determining resources required
  • Monitoring ongoing operations issues (customer support tickets, complaints, product bugs) and working with relevant teams to fix and optimise them
  • Managing operational relationships by working with local Brazilian schemes to deliver and remain compliant with standards and requirements
  • Supporting strategy and execution for large-scale implementations of Payments and Open Finance Brazil schemes
  • Representing Brazilian Payment Schemes and Open Finance Brazil as an subject matter expert internally to the Revolut Group
  • Understanding and evidencing the testing and validation strategies
  • Supporting and customising global policies, procedures, and standards where required
  • Supporting localisation projects with alignment to regulatory requirements
  • Participating in company-wide global projects
  • Facilitating high-level functional specification discussion and participating in testing flows
  • Working internally and with vendors to monitor the performance and delivery schedules of IT services

What you'll need

  • Experience as a Technology Product Owner/Manager or Tech BA
  • Experience with Open Finance Brazil
  • Knowledge of Consumer Data Rights requirements
  • Proven experience in Brazilian Payment System schemes and networks (PIX, STR, RSFN, Núclea, SELIC)
  • A deep understanding of payments scheme compliance and integrations, and disputes and settlements
  • Exceptional organisational and time management skills
  • Objective decision-making skills
  • The ability to organise, prioritise, and deliver high-quality workflows
  • Impeccable analytical and problem-solving skills
  • Great interpersonal and communication skills

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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