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IT Support Engineer



IT, Customer Service
Posted on Wednesday, June 26, 2024

About Revolut

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 45+ million customers get more from their money. And we're not done yet.

As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Revolut Technology team isn’t just one of the best in the industry. It’s one of the best in the world. And we’re proud of it. It’s our driving force — our engine 🚀

From building a new financial backend to creating an award-winning app, there’s nothing (and we mean nothing) our tech team can’t do. Our Technology team isn’t here to fix legacy systems — it’s here to build world-class financial features from the ground up that’ll be used by millions of people around the world 🌎

We’re looking for an IT Support Engineer who’ll help our employees with their technology needs throughout their time at Revolut.

Fancy it? Let’s get in touch 👇

What you’ll be doing

  • Solving IT requests on a daily basis and ensuring all tickets are closed within SLAs
  • Resolving emergency or unplanned support activities (fixing meeting room hardware, helping users with urgent laptop issues, etc.)
  • Supporting new hires through configuring and provisioning laptops, initial IT set up, solving issues, etc.
  • Retrieving exiting employees' hardware and managing the hardware lifecycle to decommission or reuse it
  • Managing any Revolut owned technology, including both office and remote hardware
  • Identifying improvement opportunities and supporting the Tech Services team with technology or process implementation

What you'll need

  • Fluency in English
  • 2+ years of experience working with IT systems, networks, and related technologies (macOS, Chrome, Google Workspace, ticket management via Jira/Atlassian, or similar hardware experience)
  • Endpoint devices management and incident management experience
  • Vendor management experience (outsourcing)
  • Knowledge of best practices in IT administration and system security
  • Exceptional organisational and time management skills
  • Impressive analytical and problem-solving skills
  • Great interpersonal and communication skills

Nice to have

  • Experience with technical support for Slack
  • Experience working with Jira

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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