Support Specialist (KYC/ATO) - English

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 45+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀

We’re looking for a customer support superstar to join our team as a FinCrime Support Specialist, working within customer onboarding (KYC), offboarding (FIU), or fraud and account takeover (ATO) areas. This role isn’t just about ticking off tickets and answering chats quickly, this is about truly delivering “WOW” levels of service to our global customer base 🎁 We want fast acting problem solvers, not script readers.

👉 We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.

What you’ll be doing

• Providing excellent customer service via our in-app live chat
• Identifying and helping our users with FinCrime related processes
• Helping our users with their onboarding experience
• Analysing KYC documents and processing data they possess
• Analysing risk assessments and red flags
• Investigating account takeover reports and fraudulent transactions reports
• Driving various projects to improve processes and procedures within the team
• Handling sensitive or confidential information
• Representing Revolut online at all times
• Collaborating with other teams globally to tackle customers' issues

What you'll need

• Flawless English language skills (C1-C2 level)
• Excellent communication skills
• Strong attention to detail and analytical skills
• Self-learning, problem-solving skills
• The ability to work well under pressure
• A willingness to work different shifts
• A Bachelor's degree or equivalent - recent university grads welcome!
• Strong writing skills
• Great numeracy and IT skills

Nice to have

• Prior customer support experience
• Fluency in multiple languages

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.