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Customer Success Manager (Startup / Renewable Energy)

Reonic

Reonic

Customer Service, Sales & Business Development
Berlin, Germany
Posted on Tuesday, July 2, 2024

--- We’re hiring for multiple positions; applications are still open! ---

We’re looking for a Customer Success Manager for Germany to supercharge Reonic’s efforts in boosting the renewable energy transition. In this high-velocity role, you'll work closely with our clients and play a pivotal part in shaping their success and satisfaction with our products. As you manage cross-team collaboration with product, tech, and customer support, you will become a crucial link in aligning and driving initiatives to enhance the customer experience. Reporting directly to senior management, you will independently lead customer success projects, challenge the status quo, and identify opportunities to improve customer retention and satisfaction at Reonic.

What you will do:

  • You are the go-to contact for our diverse range of B2B customers, including solar installers, utilities, and car dealerships
  • Leveraging customer feedback to enhance our software, in close collaboration with our development team
  • Continuously improving customer experience and streamlining processes
  • Identifying and capitalizing on upselling opportunities and seeking out potential partnerships, keeping ahead of industry developments
  • Strategically plan and implement projects that drive Reonic's growth and innovation

You are great for this position if you have:

  • Experience in B2B customer service or success, with a strong emphasis for engaging directly with customers
  • Well-versed in SaaS and possess a technical understanding of software and/or renewable energies
  • Previous experience in the start-up ecosystem and a degree in economics, engineering, or a related field (are a plus)
  • Motivated to drive change in renewables and have a positive impact
  • Excellent communication and presentation abilities in German

Why join Reonic?

  • Make a real impact: As Founder’s Associate, you'll tackle diverse strategic and operational tasks, driving growth at Reonic. Join our team at the forefront of the energy transition, empowering installers across Europe
  • Grow with us: We're at the start of our journey with exciting challenges ahead. As one of our first 20 employees you have the chance to shape Reonic - this is a once-in-a-lifetime opportunity for personal and professional growth early on in your career. The high pace and ownership at this stage of company building comes with lots of freedom to try new things and make quick changes - nothing is impossible if you have the best people on board
  • Join a stellar team: Thrive in a vibrant setting that pushes you to excel and realize your full potential. While dedicated to individual development, we always succeed, fail and grow as a team. Building a diverse mix of talent with unrivalled energy and team spirit, we love what we do and celebrate the small and big wins together
  • Enjoy flexibility: We believe at this stage of the company we benefit a lot from face-to-face collaboration which is why we focus on an office-first setup in one of our great locations in Berlin or Augsburg. Nevertheless, we value flexibility and know everyone thrives at different times, in different locations or setups
  • The essentials: We offer competitive compensation (cash and stock options), 28 vacation days, benefits (gym membership, team events) and top-notch equipment

WHO WE ARE

We are building software for the 300K+ renewables installers in Europe (e.g., PV, heat pumps & energy storage) to turn their business digitally, from sales to project management to admin and operations, thereby boosting the energy transition. With a team of 16 working from Berlin and Augsburg, we are looking for curious, passionate, and challenge-driven individuals to build the foundations of the company, product, and technology - and most importantly for people who have fun doing it!

We are high energy, fast growing and moving rapidly. Having just raised VC funding from top tier investors (Northzone, Point Nine and prominent angels) that have previously invested in the teams building game changing companies such as Spotify, Klarna and Revolut, we are ready to make a real impact in the renewable energy sector - are you?

Please always feel encouraged to send us your application even if you may think you don’t fulfil all the criteria (yet). We fully understand that inner voices / imposter syndrome can sometimes hold us back from applying. Being dedicated to bringing together a truly diverse mix of people that have the same hunger to learn and grow as us - we’re more than excited to get to know you!