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Account Management Operations and Strategy Lead



Sales & Business Development, Operations
Berlin, Germany
Posted on Sunday, July 7, 2024
Remerge helps leading mobile app marketers increase revenue and retention by activating, re-engaging and retaining high-value users through programmatic in-app ads. Founded in 2014, Remerge has established itself as a leading app retargeting player globally, with offices spanning Berlin, New York, Singapore, Seoul and Tokyo. Our international team of experts has contributed to the growth of hundreds of apps across all major verticals, including gaming, on-demand delivery, e-commerce, and finance.

Job mission

You will establish, refine, and propagate best practices in account management, ensuring consistent and high-quality customer experiences across regions, driving continuous improvement through training, mentoring, and systematic performance measurement.

Job responsibilities

  • Design account management processes with a focus on high-quality customer journey touch points (e.g. qualification, consultation, onboarding, reporting, account planning, QBR, NPS)
  • Roll out innovative, customer-centric approaches in account management practices
  • Create a template for account management success cases sharing. Establish a process for promoting these cases internally
  • Drive process adaption, implement regular feedback sessions for account managers and conduct individual mentoring
  • Define a measurement system for account management excellence
  • Design skill development guidelines and arrange skill development programs
  • Build a robust onboarding program for new account managers

Job requirements

  • Extensive experience in account management practices
  • Understanding of relevance and the ability to think from the customer's perspective
  • An improvement-focused attitude towards work
  • Structured, detail-oriented, and focused on project completion
  • Ability to tailor and execute projects for provable impact
  • Skills in developing and delivering training programs for groups and individuals

Our promise

  • Direct Impact: Accelerate your career in a fast-paced environment with a high degree of responsibility.
  • Competitive Remuneration: Enjoy a top-tier package including stock option awards in a profitable company.
  • Personal Growth: Take advantage of our budget for books, conferences, and other training materials.
  • Flexible Schedule: We offer flexible working hours, unlimited home office days, and the ability to take as much time off as you need.
  • Office Exchange: Travel to our global offices for short-term assignments.
  • Team Events: Celebrate achievements and enjoy team off-sites with an amazing team.

Remerge is an Equal Opportunity Employer: all qualified applicants are considered for positions regardless of race, ethnic origin, gender, age, religion or belief, marital status, gender identification, sexual orientation, veteran status or disability. We're looking forward to your application!

Important notice: Protect yourself from scammers representing Remerge

Do not respond to job offers from third parties claiming to recruit on behalf of Remerge, or individuals impersonating as Remerge employees offering freelance or remote work opportunities. We do not ask job applicants for personal information like bank account numbers, address, money transfer requests, or other confidential details on any messaging platform. If someone reaches out to you to offer you a job, make sure that they are a verified Remerge employee by checking their identity on official Remerge channels.

Please note that the only job openings we offer are listed on our official website:

Stay vigilant and protect yourself from potential scams.