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Senior IT Support



This job is no longer accepting applications

See open jobs at Remerge.
IT, Customer Service
Berlin, Germany
Posted on Wednesday, January 24, 2024
Remerge helps leading mobile app marketers increase revenue and retention by activating, re-engaging and retaining high-value users through programmatic in-app ads. Founded in 2014, Remerge has established itself as a leading app retargeting player globally, with offices spanning Berlin, New York, Singapore, Seoul and Tokyo. Our international team of experts has contributed to the growth of hundreds of apps across all major verticals, including gaming, on-demand delivery, e-commerce, and finance.

We are proud of the product we've built and the impact it has on other people's businesses and lives. We like to be surrounded by people who push for growth opportunities and are open to trying out something new. We love data, designing for the user and anything that helps drive intelligent decisions.

Job responsibilities

  • Provide first & second line support to Remerge employees for all IT-related concerns and technologies across all regions but based in our Berlin Office.
  • Respond & resolve tickets in agreed to time frames. This includes managing assigned tickets and ensuring proper resolution recording and troubleshooting documentation.
  • Diagnose and troubleshoot software/hardware issues, fair, simple to complex, and provide appropriate solutions.
  • Prioritize and evaluate a variety of technical issues based on business impact.
  • Recommend procedure/workflow modifications or improvements.
  • Create/update knowledge articles as new issues/fixes arise in Confluence.
  • Triage, resolve or escalate issues to appropriate teams.
  • Analyse and identify trends in issues from ticket data.
  • Act as the point of contact for IT Support across the company.

Job requirements

  • You have previous experience with Endpoint Management Solutions (Kanji, Google Workspace)
  • Experience providing desktop support
  • You feel at home with both Mac and Windows OS
  • Experience working with Jira Software as well as Atlassian products
  • A good understanding of network troubleshooting
  • There will be a lot going on at all times - projects, operation work, knowledge sharing. For success in this position, time management skills will be essential.
  • We offer a lot of autonomy at Remerge. This means that once you're settled in the team, you will be able to work with minimal oversight!
  • Desire to learn new technologies and understand how they could fit into the current stack
  • Ability to work a flexible schedule in line with the business needs of the company
  • As we communicate in English across the company, proficiency is expected of all successful candidates.

Our promise

  • Flexible Working Environment: You are welcome to work from home, at our office in the center of Berlin or take advantage of our remote work policy. Additionally, take use of our flexible working hours and make a schedule that suits your lifestyle - whether you're an early bird or a night owl.
  • Ownership and Autonomy: We trust our engineers to find the best solutions. You'll have the freedom and resources to build impactful features and systems from the ground up.
  • Real Impact: Make a visible difference for end-users - working on a platform team means most of them are in the wider Remerge team and can provide a quick feedback loop
  • Generous Remuneration Package: Besides your competitive salary, you will get virtual shares, an end-of-the-year bonus, and a dedicated education budget. We want to invest in you—as a professional and as an individual.
  • Continuous Learning: Benefit from our mentorship program to expand both your technical and non-technical skills.
  • Global Exposure: Opportunity to travel to our global offices for short-term assignments, allowing you to expand your horizons and network.
  • Inclusive Team Culture: Bring your full self to work, and enrich the environment for all of us. We believe in diversity and inclusion.
  • Well-Equipped Workspace: Whether you're working remotely or in the office, enjoy a comfortable work setup—laptop, phone, screens, standing desk, and support for your home-office setup are all provided.

Remerge is an Equal Opportunity Employer: all qualified applicants are considered for positions regardless of race, ethnic origin, gender, age, religion or belief, marital status, gender identification, sexual orientation, veteran status or disability. We're looking forward to your application!

This job is no longer accepting applications

See open jobs at Remerge.