At Qwilr, we're doing something new...

We're building a platform to creates sales experiences that drives revenue. We do this by making it easy to create beautiful, interactive collateral with analytics on what buyers are interacting with, payments, e-sign, easy integration into your CRM, and all the other functionality you wish your old PDF documents had. We have made a beautiful product that solves a real market need, and that in turn has made us a strong business with a multi-million dollar ARR, consistent growth and incredibly low churn. It's now time for us to scale this growth and we want you to come and be part of it.

To read the full job description, please go to: https://team.qwilr.com/Customer-Success-Manager-PH-March-25-lljIsz1mRcSS

About the Role

We’re looking for a proactive and enthusiastic Customer Success Manager to join our growing APAC team to manage and grow a portfolio of Enterprise and SMB customers. This role is ideal for someone with prior experience in a structured CSM function, who understands customer journey mapping, account planning, and scaled success strategies. If you thrive on building strong relationships, driving retention, and growing accounts, we’d love to hear from you!

Reporting to the Customer Success Team Lead, you will be responsible for ensuring that both Enterprise and SMB customers achieve success and maximize their value from Qwilr. You’ll take a structured approach to customer success, leveraging best practices in onboarding, adoption, renewal, and expansion.

This role requires a minimum of 4 years of Customer Success experience in a SaaS company, as well as a strategic mindset, a strong consultative approach, and the ability to manage both high-touch Enterprise accounts and scaled SMB engagements. You will partner closely with Sales, Product, and Support teams to deliver a best-in-class customer experience.

Note: You must be based in the Philippines to apply for this role.

What you'll do

• Manage a portfolio of Enterprise and SMB customers, driving adoption, retention, and expansion through strong relationships and strategic account management.

• Implement structured CSM processes, including onboarding, success plans, QBRs, and proactive check-ins to ensure customer growth and engagement.

• Drive account growth by managing renewals, adoption, and expansion opportunities across multiple stakeholders.

• Leverage tools like Qwilr, Vitally, HubSpot to gather data-driven insights to identify churn risks, optimize customer engagement strategies, and scale SMB success through tech-touch automation.

• Collaborate cross-functionally with Sales, Marketing, and Product teams to align customer needs with product development and go-to-market strategies.

About you

• You have excellent command of English. Strong written and verbal communication skills, Zoom/Video Chat experience a must. We primarily operate in English, so fluency is required.

• You have at least 4 years of experience in Customer Success Management (Required).

• You have experience in SaaS-related B2B Sales or a similar industry.

• You are an expert in using CRM software (HubSpot and Salesforce preferred).

• You have a proven track record of meeting or exceeding challenging targets.

• You’re a problem-solver at heart, always thinking of ways to proactively engage with customers.

• You communicate complex ideas simply and effectively, no matter the audience.

• You thrive in remote work settings and are comfortable taking ownership and working autonomously.

To read more about our team and perks, head to https://team.qwilr.com/Customer-Success-Manager-PH-March-25-lljIsz1mRcSS