Why qlub?

The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.

From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.

We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.

The role

qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Operations Executive, you'll help drive our growth in Thailand: building, shipping, and delivering results from day one. You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.

What you’ll own:

• Lead and execute the operational onboarding process for new F&B establishments to our platform.

• Be a knowledge specialist on qlub & F&B operations and solve operational bottlenecks

• Organize and lead training sessions for new accounts to ensure merchants are able to fully utilize qlub's services.

• Build and manage relationships with our merchants and optimize usage efficiency

• Support qlub’s product development and POS integrations to improve features and solve bugs and pain points.

• Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

Who you are:

• You've done this before in a fast-moving, high-growth environment

• You move fast and make strong decisions with incomplete information

• You take real ownership and think like an operator, not a coordinator

• You're energized by hard problems in payments, hospitality, and customer experience
  

What you’ll need:

• Degree holders from any field

• 2- 3 years’ experience in operations, preferably in Fintech and/or the Payment Solution industry; experience in start-ups.

• Strong problem-solving and analytical skills - the ability to identify operational challenges and drive process improvements

• Strong commitment to achieving exceptional customer satisfaction, supported by excellent communication, negotiation, and change-management abilities to align internal and external stakeholders.

• Able to communicate effectively in both written and verbal Thai and English.
  

Nice to have

• Experience in payments, fintech, hospitality tech, or a high-growth marketplace

What we offer:

• Real ownership over products that impact millions of diners and thousands of restaurants globally

• The opportunity to solve challenging problems in payments, hospitality, and customer experience

• A fast-moving environment where great ideas quickly become reality

• Close collaboration with experienced operators, builders, and industry experts

• A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally

Ready to build? Join us and help shape how the world pays at the table. If that excites you, apply now!