Why qlub?

qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code – no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier!

We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world.

With a total fundraise of $72M from top-tier global investors and partnerships with thousands of eateries worldwide, Qlub is leading the charge in digital payment transformation for the F&B industry.

This is more than a job—it’s a mission to transform how restaurants and guests interact, and we’re building high-performing, diverse teams to power that growth.

The role

We’re seeking a dynamic and client-focused Account and Partnerships Manager to drive merchant success and strengthen our partnerships. In this role, you will oversee key merchant accounts, ensuring exceptional service and long-term satisfaction. You’ll proactively monitor adoption, resolve issues, and identify opportunities for retention and upselling.

This role requires a strong foundation in account management and client success. You’ll play a pivotal role in shaping qlub’s expansion, working closely with our partners to deliver frictionless guest experiences and empower restaurants to thrive.

What You’ll Be Driving

• Account Management: Oversee key merchant accounts, ensuring exceptional service and long-term satisfaction.

• Merchant Adoption & Upselling: Proactively monitor merchant adoption, resolve issues, and enhance retention and upselling opportunities.

• Onboarding & Training: Work closely with the marketing and operations team to ensure a smooth onboarding process for restaurants, and provide continuous support to merchants.

• Local Commercial Partnerships & Initiatives: Build and manage partnerships with local businesses (events, malls, hotels) to drive adoption and growth.

• Cross-Functional Collaboration: Collaborate with internal technical and product teams to address client needs and feedback.

What You Bring

• Bachelor's degree in Business, Marketing, or a related field.

• 1-3 years of proven experience in account management, client success, preferably in the fin-tech industry.

• Strong relationship management skills and ability to handle client escalations and technical discussions.

• Good command of written and spoken English and Cantonese.

• Effective negotiation and networking abilities.

• Self-motivated and adaptable, with a result-oriented mindset.

• Confident in representing the company and building business connections.

What we offer

• Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organization

• Drive growth and tailoring of fast-evolving new products and features

• Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants.

Sounds like you? Are you excited by this opportunity? If so, “Apply now”.

Department

Sales

Locations

Hong Kong

Remote status

Hybrid

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