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• Account Manager Lead

• Indefinite
• Full time
• Hybrid (00000, Dubai, Dubai, United Arab Emirates)

Who are we?

Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology lets customers pay in seconds by scanning a QR code – no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier!

We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world.

The role?

As the Account Management Lead, you will be responsible for managing and scaling relationships with qlub's vast client base, ensuring customer success, driving adoption of new features and enhancing overall business performance. You will lead a team of account managers, collaborate with cross-functional teams, and engage with senior stakeholders to maximize value for both clients and qlub

As an Account Manager Lead you’ll be responsible for:

• Client Relationship Management: Oversee and strengthen relationships with thousands of Qlub's clients, ensuring high satisfaction and long-term partnerships.
• Strategic Growth & Retention: Develop and execute strategies to drive customer adoption, upselling, and retention, ensuring continued revenue growth.
• Feature Adoption & Performance Optimization: Drive the successful adoption of new features and products, gathering feedback to refine and optimize Qlub's offerings.
• Stakeholder Engagement: Build and maintain strong relationships with senior stakeholders across client organizations to align on strategic goals and priorities.
• Team Leadership: Lead and develop a high-performing account management team, setting clear objectives, performance KPIs, and growth initiatives.
• Process & Efficiency Improvements: Implement best practices, data-driven insights, and automation tools to improve account management efficiency and customer experience.
• Cross-functional Collaboration: Work closely with Product, Sales, and Customer Success teams to ensure a seamless customer journey and rapid resolution of issues.
• Market & Competitive Insights: Monitor industry trends and competitor strategies to refine Qlub’s approach to client management and product development.

What are we looking for?

• 6+ years of experience in account management, customer success, or a similar role, preferably within the SaaS, fintech, or technology sectors.
• Proven track record of managing and scaling large client portfolios, with strong commercial and strategic acumen.
• Exceptional leadership skills with experience in managing and developing high-performing teams.
• Strong ability to engage and build trust with senior stakeholders across diverse industries.
• Data-driven mindset with proficiency in CRM tools, analytics, and reporting.
• Excellent communication, negotiation and problem-solving skills.
• Ability to thrive in a fast-paced, high-growth environment and drive continuous improvement.
• Strong entrepreneurial spirit - you want to build something big and have a measurable impact for your efforts;
• You are self-motivated and have a result-oriented mindset, you hustle to get things done and proactively find ways to reach and over achieve your targets.

Why join qlub?

• Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organization;
• Drive growth and tailoring of fast-evolving new products and features;
• Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants.

Sounds like you? Are you excited by this opportunity? If so, “Apply now”.