<section><h1>Customer Lead</h1> <div><strong>London • £60-120k+ (DOE) • ⇪ Substantial Equity</strong></div></section><div role="banner"> <div></div> <div> <a href="https://omnea.co"></a><div><div></div></div> </div> </div> <div role="banner"></div> <div><div><div> <div></div> <div> <p><em>"If you've ever built a company you know Omnea is solving a critical pain point. This could be an entirely new category in enterprise SaaS.”</em><br></p> <p><span><em>- Claire Hughes Johnson, Ex-COO, Stripe</em></span></p> <p><strong><em>Omnea named top 10 SaaS companies in the UK to watch 2022 by Beauhurst.</em></strong></p> </div> </div></div></div> <div></div> <section><div></div> <div> <div> </div> </div> <h3> <em>More info: </em><a href="http://careers.omnea.co" target="_blank"><em>careers.omnea.co</em></a><em> Our team: </em><a href="http://careers.omnea.co/our-team" target="_blank"><em>careers.omnea.co/our-team</em></a> </h3></section><section><h2>What Can You Expect?</h2> <p><strong><em>You’ll do whatever it takes to support &amp; champion our customers in their journey with Omnea. </em></strong><em>You’ll be spread across multiple areas — Product Delivery, Product Config/Ops, and Customer Success — and the role will naturally evolve over time as we scale &amp; you find your areas of strength. There’ll be a constant mix of strategic work (advising customers on product config, building our customer success strategy, etc.) and operational work (managing onboarding &amp; deployments, working with product to prioritise roadmap features for customers, etc.). And you’ll consistently be building meaningful relationships with customers, becoming their go-to person for all things Omnea.</em><br></p> <div><ul role="list"> <li> <p><strong>You’ll be the second customer-facing hire</strong> at one of Europe’s fastest-growing early-stage companies working alongside an experienced team who have done this before, with the best investors and teams out there.</p> </li> <li> <p><span><strong>You’ll learn how to deploy a new &amp; evolving SaaS product</strong> to some of the world’s most renowned tech companies by actually doing it (we don’t expect you to know yet).</span><span><em><br></em></span></p> </li> <li> <p><strong>Product Config/Ops: </strong>You’ll initially spend the majority of your time on configuring &amp; deploying the product with customers — being product expert &amp; consultant to the customer as they begin their journey with Omnea.</p> </li> <li> <p><strong>Customer Success: </strong>You’ll be the second Customer Success person at Omnea and will support in building the foundation of our Customer Success strategy, working out how we’ll achieve best-in-class retention &amp; upsell and maintain the happiest customer base possible.<br><br><span>You’ll present Quarterly Business Reviews (QBRs) and ensure customers see the ROI of Omnea, and continue to discover new use cases.<br>‍<br>Over time, you’ll hone your commercial skills and learn how to upsell customers new modules &amp; help to drive new revenue streams for Omnea.</span><br>‍</p> </li> <li> <p><strong>Product Delivery:</strong> You’ll create best-in-class deployment &amp; education guides, initially hand-holding customers through the process, and later allowing them to self-serve</p> </li> <li> <p><strong>You’ll work broadly across the business &amp; report to our founder CEO.</strong> You will regularly interface with engineering, product, sales (&amp; of course our customers!)<span><br><em>You’ll work with our CEO &amp; sales team supporting on late-stage deals and then be the customer’s main contact point up to Exec level from the initial onboarding onwards<br><br>You’ll work with our CTO, product &amp; engineering teams leading all customer deployment work and becoming the voice of the customer internally, discovering new use cases &amp; helping to prioritise our roadmap &amp; beta test new features</em></span></p> </li> <li> <p><strong>You’ll become an expert at building relationships </strong>&amp; managing stakeholders at every level, from junior procurement analysts to CFOs / Board Members. You’ll be viewed as an extension of their teams &amp; they will call upon you for advice &amp; support</p> </li> <li> <p><strong>You’ll build Omnea’s customer community</strong> by helping to create content, hosting events, and sharing best practices across the customer base</p> </li> <li> <p><strong>Optional: You’ll also network with CFOs &amp; procurement leaders</strong>, attend events on behalf of Omnea across the world, and become a thought-leader in this space over time</p> </li> </ul></div> <p><em>There are no limits with this role, and we expect this person to be a future leader at Omnea as we scale.</em><br></p> <div> <p><em>Omnea’s vision is as exciting as it is challenging. This is an incredibly unique opportunity for ambitious engineers who want to have an outsized impact at the start of something big.</em></p> <div> <div> <h3>Ed Bishop</h3> <div><strong>co-founder &amp; CTO @ Tessian</strong></div> </div> <div></div> </div> </div> <div></div> <div> <h2><span>Our backers</span></h2> <p>We are lucky to be supported by the two best VCs out there (one European, one US) and 20+ of the most renowned Founders of the last decade, <strong>who have invested an initial £4m to help us develop our core product.</strong></p> <div> <div> <div><div> <p><em>Being part of the early Omnea team and going after this multi-billion dollar problem space is the ideal opportunity for anyone looking to get in at the very start of something huge.</em></p> <div> <div> <h3>Matt Robinson</h3> <div>Founder, GoCardless</div> </div> <div></div> </div> </div></div> <div><div> <p><em>Omnea is a long awaited disruption in a critical problem space. Their focus on quality product design and engineering, combined with a gigantic market opportunity, makes this an amazing career choice.</em></p> <div> <div> <h3>Guillermo Rauch</h3> <div>Founder and CEO, Vercel</div> </div> <div></div> </div> </div></div> <div><div> <p><em>Omnea is using some of the most cutting-edge tech in the market to build a scalable product while innovating at the speed their users want. Delighted to be partnering with them on their journey to solve a billion dollar problem!</em></p> <div> <div> <h3>Tanmai Gopal</h3> <div>Founder &amp; CEO, Hasura</div> </div> <div></div> </div> </div></div> <div><div> <p><em>Omnea’s vision is as exciting as it is challenging. This is an incredibly unique opportunity for ambitious engineers who want to have an outsized impact at the start of something big.<br></em></p> <div> <div> <h3>Ed Bishop</h3> <div>Co-founder &amp; CTO, Tessian</div> </div> <div></div> </div> </div></div> <div><div> <p><em>If you've ever built a company you know Omnea is solving a critical pain point. This could be an entirely new category in enterprise SaaS.<br></em></p> <div> <div> <h3>Claire Hughes Johnson</h3> <div>Ex-COO, Stripe</div> </div> <div></div> </div> </div></div> </div> <div><div></div></div> <div><div></div></div> <div></div> </div> <div> <div> <div><div> <p><em>Being part of the early Omnea team and going after this multi-billion dollar problem space is the ideal opportunity for anyone looking to get in at the very start of something huge.</em></p> <div> <div> <h3>Matt Robinson</h3> <div>Founder, GoCardless</div> </div> <div></div> </div> </div></div> <div><div> <p><em>If you've ever built a company you know Omnea is solving a critical pain point. This could be an entirely new category in enterprise SaaS.<br></em></p> <div> <div> <h3>Claire Hughes Johnson</h3> <div>Ex-COO, Stripe</div> </div> <div></div> </div> </div></div> <div><div> <p><em>Omnea is a long awaited disruption in a critical problem space. Their focus on quality product design and engineering, combined with a gigantic market opportunity, makes this an amazing career choice.</em></p> <div> <div> <h3>Guillermo Rauch</h3> <div>Founder and CEO, Vercel</div> </div> <div></div> </div> </div></div> <div><div> <p><em>This is an incredible opportunity to learn how to scale a business &amp; go on the journey of a lifetime. All under the guidance of someone who had to learn the hard way and succeeded. Omnea is building something very special.</em></p> <div> <div> <h3>Tim Sadler</h3> <div>Founder CEO, Tessian</div> </div> <div></div> </div> </div></div> </div> <div><div></div></div> <div><div></div></div> <div></div> </div> </div></section><section><div> <h2><span>About you</span></h2> <p>We don’t expect you to know exactly how to do this job when you join! We are looking for someone with the right attitude &amp; skillset to take on this challenge…<br><br>You’re ambitious &amp; hard-working, and you’re as comfortable in the product as you are communicating to Execs about broader plans. You make up for any potential lack of experience with hunger and a constant growth mindset. You are someone who will succeed at whatever you put your mind to. You’re intelligent &amp; can work stuff out. You derive energy from building meaningful relationships, successfully completing projects, and pleasing clients.<br></p> <ul role="list"> <li> <strong>You have 4-10 years of experience in a top-tier &amp; fast-paced environment;</strong> we don’t mind where but perhaps it’s a start-up or scale-up, VC, consulting, banking (or any prof services), or an entrepreneurial endeavour</li> <li> <strong>You’ve worked in a client-facing role before,</strong> or naturally have the gravitas &amp; professionalism to be great at this. You can point to examples where you have gone above &amp; beyond for clients or other stakeholders</li> <li> <strong>You’ve got a track record of exceptional performance,</strong> whether it’s in academia, work, sport, or whatever else you’ve put your mind to</li> <li> <strong>You are tech-savvy and can figure out new products / tools / processes quickly. </strong>i.e. You have an aptitude and desire to learn, shape, and deliver our product. Perhaps you’ve excelled with tech as part of your job before (eg. Excel/SQL/Zapier, etc.), or just like the idea of using tech to solve problems</li> <li> <strong>You have good commercial intuition,</strong> and the ability to build rapport, influence people &amp; drive change, whether it’s with a distinguished exec or a junior operator. You can get on well with anyone</li> <li> <strong>You work hard &amp; care lots about your work.</strong> Your level of ambition &amp; desire to have a successful career make the required sacrafice &amp; dedication worth it</li> <li> <strong>You’re entrepreneurial </strong>and want to be part of building something &amp; making an impact. FYI, we’ve signed up to the<strong> </strong><a href="https://github.com/StellateHQ/future-founder-promise"><strong>Future Founder Promise</strong></a> </li> <li> <strong>You’re an outstanding communicator;</strong> verbal, written, and when presenting. You are able to be clear &amp; concise even when explaining complex things</li> <li> <strong>You’re highly organised &amp; focussed on outputs &gt; inputs -</strong> you know the level of discipline, organisation, and ruthless prioritisation it takes to be productive and you pride yourself on these qualities.</li> </ul> <p>Know anyone great? Refer them to us by emailing Claire at claire.w@omnea.co and we’ll pay you £10,000 once they pass probation!<br></p> <h3>Know anyone great? Refer them to us by emailing Claire at claire.w@omnea.co and we’ll pay you £10,000 once they pass probation!</h3> </div></section><section><div></div> </section><div><div><div> <h2><strong>Transforming the way businesses purchase</strong></h2> <p>Omnea is supported by the two best VCs out there and 10+ of the most renowned Founders of the last decade, who have invested an initial $5m to help us develop our core product, helping how businesses streamline their purchasing processes.<br></p> <p>We are now building our ambitious team to go on this journey with us and build one of Europe’s fastest-growing start-ups! Join us on this adventure!</p> </div></div></div> <section><div> <div> <div id="w-node-c12ea172-047a-2f65-6a7f-09e17e48a7a8-dbe1890a"> <p><em>"Being part of the early Omnea team and going after this multi-billion dollar problem space is the ideal opportunity for anyone looking to get in at the very start of something huge. Omnea has every ingredient necessary to build an entirely new category of enterprise SaaS."</em><em><br></em></p> <a href="https://www.linkedin.com/in/mattjackrobinson/" target="_blank"><div> <div> <h3>Matt Robinson</h3> <div>Founder, GoCardless</div> </div> </div></a> </div> <div id="w-node-c12ea172-047a-2f65-6a7f-09e17e48a7b2-dbe1890a"> <p><em>"Omnea is a long awaited disruption in a critical problem space. Their focus on quality product design and engineering, combined with a gigantic market opportunity, makes this an amazing career choice"</em></p> <a href="https://www.linkedin.com/in/guillermo-rauch-b834b917b/" target="_blank"><div> <div> <h3>Guillermo Rauch</h3> <div>Founder &amp; CEO, Vercel</div> </div> </div></a> </div> <div id="w-node-c12ea172-047a-2f65-6a7f-09e17e48a7bc-dbe1890a"> <p>"Omnea is using some of the most cutting-edge tech in the market to build a scalable product while innovating at the speed their users want. Delighted to be partnering with them and proud to have them using Hasura, on their journey to disrupt and solve a billion dollar problem!"</p> <a href="https://www.linkedin.com/in/tanmaig/" target="_blank"><div> <div> <h3>Tanmai Gopal</h3> <div>Founder &amp; CEO, Hasura</div> </div> </div></a> </div> </div> <div> <div id="w-node-_34801e05-bd56-1fab-0f14-17b904fe89fc-dbe1890a"> <p><em>"If you've ever built a company you know Omnea is solving a critical pain point. This could be an entirely new category in enterprise SaaS."</em></p> <a href="https://www.linkedin.com/in/claire-hughes-johnson-7058/" target="_blank"><div> <div> <h3>Claire Hughes Johnson</h3> <div>Ex-COO, Stripe</div> </div> </div></a> </div> <div id="w-node-_34801e05-bd56-1fab-0f14-17b904fe8a07-dbe1890a"> <p>"Omnea’s vision is as exciting as it is challenging. This is an incredibly unique opportunity for ambitious engineers who want to have an outsized impact at the start of something big"</p> <a href="https://www.linkedin.com/in/edward-bishop-a456113b/" target="_blank"><div> <div> <h3>Ed Bishop</h3> <div>Co-founder &amp; CTO, Tessian</div> </div> </div></a> </div> </div> </div></section><section><div><div> <div> <div>“Somehow procurement has been left out of the last decade of innovation and we’re stuck with old systems and manual processes. Omnea will fix this and we’re lucky to be helping them.”</div> <div><div>Head of Procurement, Top 20 FinTech</div></div> </div> <div></div> </div></div></section><div><div> <h2>Our Team</h2> <div><div role="list"> <div role="listitem"><div> </div></div> <div role="listitem"><div> </div></div> <div role="listitem"><div> </div></div> <div role="listitem"><div> </div></div> <div role="listitem"><div> </div></div> <div role="listitem"><div> </div></div> <div role="listitem"><div> </div></div> <div role="listitem"><div> </div></div> <div role="listitem"><div> </div></div> <div role="listitem"><div> </div></div> <div role="listitem"><div> </div></div> <div role="listitem"><div> </div></div> <div role="listitem"><div> </div></div> <div role="listitem"><div> </div></div> <div role="listitem"><div> </div></div> <div role="listitem"><div> </div></div> <div role="listitem"><div> </div></div> <div role="listitem"><div> </div></div> <div role="listitem"><div> </div></div> </div></div> </div></div> <div><div> <h2><strong>Omnea Life</strong></h2> <div> <div><div><p>Omnea is made up of a small team in pursuit of one mighty goal; to help businesses thrive. Our journey has led us to guide some of Europe's fastest-growing start-ups, working with the best investors and bringing multiple products to the market. <br><br>We understand that persistent progress needs a certain kind of mindset. One, that wants to define their career by personally having a direct, visible and meaningful impact on the industry. Nowadays it is easy to swap meaningful and exciting trajectories for elaborate company perks, such as free food and regular sponsored time working abroad. <br><br>But at Omnea we want to give you both. All while our focus feeds a culture, where we give you autonomy over your area, create a diverse team with the best peers to learn from and help you work towards goals, that actually excite you.<br><br>To ensure that Omnea feels like your business, we are giving early team members equity above the market rate. <br><br>Here, we are building in a space that hasn't been disrupted in over 20 years. The opportunities we are creating for some of the most exciting companies out there are vast and of incredibly high quality. If this sounds like you, come and join the ride!</p></div></div> <div></div> </div> </div></div> <div><div> <h2><strong>Omnea Benefits</strong></h2> <div> <div><div><p>We are carefully thinking about all things that foster a healthy, balanced and fun work-life balance. Although we might not always have the most advanced &amp; out-there company perks, here at Omnea we want to ensure that the environment created and the benefits received contribute to your life in a meaningful way. We find that so many companies nowadays will prioritize fancy perks and work environments over actually taking care of their employees - we want to make sure employee wellbeing actually comes first.<br><br>We are hoping you can help us shape the culture and promise to listen to the feedback of our team to expand this list.</p></div></div> <div><div> <div><span><strong>A top percentile compensation package</strong> - we give more equity than usual so that each team member has financial and emotional ownership over Omnea.</span></div> <div><span><strong>Company-sponsored remote working opportunities</strong> - we'll go to nice places and work together remotely. And Omnea will sponsor it.</span></div> <div><span><strong>Actually fun (!) company events and offsites!</strong> We have a rota so that everyone can choose what we will do (so far there have been strong tendencies towards nature and animals).</span></div> <div><span><strong>A cool office in central London </strong>with snacks, drinks, games and regular dog visits.</span></div> <div><span><strong>Private meditation coaching and other fantastic well-being support</strong> - our CEO has a pretty thorough mental well-being routine and as a company, we want to support and encourage people to develop their own. And Omnea will sponsor it.</span></div> </div></div> </div> </div></div> <div><div> <h4><strong>External referral scheme</strong></h4> <div>Know someone amazing? Refer them to us (email their name/contact infoand we’ll pay you £6,000 once they pass probation!🏦</div> </div></div> <div><div><div><a href="https://webflow.com/" target="_blank"><div>Omnea Limited 2024</div></a></div></div></div>