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Solution Engineer

Kaiko

Kaiko

Paris, France
Posted on Monday, January 22, 2024
Kaiko offers its clients trusted digital asset market information, empowering businesses with actionable, reliable data. Our data products can be used to inform trading strategies, meet compliance requirements, or assist regulators in market surveillance. Founded in 2014, Kaiko is a global fintech company with offices in NYC, London, Paris, and Singapore.
What We Do
Kaiko provides financial data products and solutions, across four main pillars:
Market Data: We gather, organize, and distribute market data from over 100 cryptocurrency trading platforms to give our clients a comprehensive view of the centralized digital assets market.
DeFi and Blockchain: We operate blockchain infrastructure to collect, process, and distribute detailed market data directly from DeFi protocols giving our clients a comprehensive view of the DeFi market.
Analytics: Our analytics products build on our Market Data and DeFi and Blockchain data products to offer additional analysis for risk assessment, accurate pricing, or market condition evaluations.
Rates and Indices: Trusted benchmark rates and indices for financial professionals and product issuers, compliant under EU BMR regulation.
We take pride in the flexibility of our delivery methods, enabling us to offer Kaiko's products globally on all networks and infrastructures. Whether our clients require public APIs, private or on-premises networks, private or hybrid cloud setups, or blockchain-native solutions with Kaiko oracles, we have them covered. Our goal is to provide clients with seamless access to the insights they need to succeed in the digital asset market.
Kaiko’s Research publications are read by thousands of industry professionals and cited in the world’s leading media organizations. We provide original insights and in-depth analysis on crypto markets using Kaiko’s data and products.
Who We Are
We’re a team of 80 (and growing) passionate individuals with a deep interest in building data solutions and supporting the growth of the digital finance economy. We’re proud of Kaiko’s talented team and are committed to our international representation and diversity. Our people and their values are the foundation of our continued success.
About The Role
This role is at the cross function of business and engineering, helping Kaiko’s clients succeed and reach their business goals with Kaiko’s products by finding technology solutions to meet their needs.
During the sales phase, the Solution Engineer is responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales and product operations teams as the key technical advisor and product advocate for our solutions. Therefore, he/she must be able to articulate technology and product positioning to both business and technical users. He/she will work alongside sales team members to present products to clients and answer any technical questions they may have.
During the client onboarding phase, the Solution Engineer is responsible for the successful technical integration of the Kaiko products into the client architecture. This is achieved by providing global advice on a wide range of topics including (but not limited to) development language selection, technical product features training, coding best practices, scalability and stability testing.
After a client goes live, the Solution Engineer keeps technical ownership and provides expertise to our support team to help them resolve the most challenging client issues.

Key Responsibilities

    Own the technical sales win sales process from qualification to product trial:
  • Conduct client discovery calls with sales representatives
  • Answer RFPs, deliver presentations on technical topics
  • Answer detailed technical questions, advise clients on available options and best practices
  • Understand client technical environment & requirements
  • Strategize with the sales and product teams to create customized technical solutions for the clients
  • Communicate and sell Kaiko’s technical value proposition
  • Develop a scalable framework to support client technical assessment
  • Ensure a successful technical client onboarding:
  • Support clients in the development of their solution using Kaiko products
  • Ensure Kaiko products are optimally integrated within the client infrastructure
  • Support a scalable product delivery:
  • Support product operations team to help resolve client technical issues
  • Build end-to-end test programs to simulate client use cases
  • Build and execute a scalable performance testing framework of the Kaiko products in
  • collaboration with the product operations and engineering teams
  • Provide feedback to the product and engineering teams and suggest
  • enhancements/corrections to the products based on internal testing and client
  • experience
  • Participate in regular immersion sessions within the engineering team to stay abreast of the latest technical and product innovations
  • Build and maintain strong relationships with customers before and after the sale

About You

  • Significant (5-10 years) software development experience in C++ and/or C#, Python, Golang
  • Knowledgeable about data ingestion pipelines and massive data querying
  • Knowledgeable about data distribution mechanisms (REST APIs, gRPC, streaming)
  • Worked with, in no particular order: microservices architecture, infrastructure as a code, selfmanaged services (eg. deploy and maintain our own databases), distributed services, serverside development, etc.

Nice to Have:

  • Knowledge of financial markets and financial market data
  • Experience in the digital assets industry
  • Personal Skills:
  • Excellent verbal communication and presentation skills combined with empathy
  • Solution oriented with a strong sense of customer service
  • Problem-solver and challenger of the status quo
  • Pays attention to detail
  • Honest: receiving and giving feedback is very important to you
  • Humble: making new errors is an essential part of your journey
  • Empathetic: you feel a sense of responsibility for all the team’s endeavors rather than focus on individual contributions
  • Committed: as an equally important member of the team, you want to make yourself heard while respecting everybody’s point of view
  • Fluent in written and spoken English
Location: Paris (hybrid)
Type of contract: CDI
What we offer
25 paid holidays & RTTs
The hardware of your choice
Great health insurance (Alan)
Meal vouchers (Swile)
Contribution to your monthly gym subscription
Contribution to daily commuting
Remote-friendly
Multiple team events (annual retreat, casual drinks, etc.)
An entrepreneurial environment with a lot of autonomy and responsibilities
Talent Acquisition Process
- Call with the People team (20 min)
- Meeting with the CTO (45 mins)
- Meeting with the Engineering team (1h30)
- Cross team interview (2-3 persons, 1h)
- Offer & Reference check
Diversity & Inclusion:
At Kaiko, we believe in the diversity of thought because we appreciate that this makes us stronger. Therefore, we encourage applications from everyone who can offer their unique experience to our collective achievements.