🌏 Remote (CET +/-1h)
The product
June is the next-gen analytics for B2B SaaS companies. We provide everything a B2B SaaS needs, from enrichment, to account-level analytics, and deep CRM integrations.
Analytics products are normally technical and intimidating, we're building an experience that is simple and approachable.
If you want to give the product a try you can sign up from here and see our demo account
This is a glimpse into how we build products, and here are our engineering principles, and how we work overall. We move fast and take initiative. So will you.
This role
Your primary responsibility is to ensure our customers realize the value from the investment they have made in June. In order to accomplish this, you will work to ensure that our product and its capabilities are used correctly. Effectively, you’ll need to become a customer's trusted advisor. You will partner closely with Sales and Support to make sure that the whole customer journey is positive. You will also amplify the voices of the customers by driving continuous feedback into our Product team.
What you’ll do:
Take up to 15/20 customer calls per weekJump in to help the support team on the toughest requestsProactively monitor and engage customers to drive increased value from June’s analyticsBuild and own relationships across a full book of business and embody the trusted advisor roleDrive product adoption, customer satisfaction, and overall influence on customer health scoresProactively nurture customer accounts to identify revenue expansion opportunities and ensure successful renewalsFlag and proactively mitigate churn risks within a book of businessTranslate customer insights into actionable feedback for our product and go-to-market teamsRun monthly themed office-hours to improve customer engagement and satisfactionAbout you
Excellent listening skills, customer-centric mentality and empathy towards users and customersExcellent English level1+ years experience in a B2B or B2B2C SaaS companyExperience in working cross-functionally daily. Being the bridge that connects the users with the rest of internal teams (Customer Support, Sales, Product, etc)Strong written and verbal communication skillsBe a quick learner and have the ability to collaborate in a constantly evolving environmentHave proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneouslyExperience or high curiosity about the SaaS spaceAbout us
You'll join Ferruccio 🇮🇹, Vinayak 🇮🇳, Pranav 🇮🇳, Enzo 🇫🇷 , Adis 🇮🇪, Dan 🇪🇸 and Alberto 🇮🇹We're backed by some of the best investors in the world like Y Combinator and Point NineYou will grow fast and work at scale - we process millions of data points per day
