Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, electricians, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The role:

Our Product Design team turns sketchbook ideas into impactful user experiences. By balancing UI, UX, research, and content design, we shape all parts of the user's experience. In this role, you’ll take (and uncover) user and business problems and turn them into polished interfaces and amazing experiences. You’ll report to a Design Manager focused on challenging you, developing your skills, and helping you grow further in your career!

This role will sit within our Fintech team, which is a critical part of Jobber. The Fintech team is responsible for empowering small business owners with the ability to both understand, manage and control their financial positions. Through the use of insights, scalable integrated financial opportunities and tools - we aim to provide flexible, effortless experiences to meet the needs of our customers and their teams. As the lead designer on the team, you will be driving strategy, influencing the roadmap and spanning across all of our groups within Jobber.

The team:

As an instrumental part of the larger Product Development team, our Product Designers work closely with Product Managers and Engineers to achieve goals for our business and our users. Product Design at Jobber is decentralized, meaning you’ll work in tandem with a set group of Engineers and Product Managers. This group is central to the success of Jobber — focused on creating software that delivers value to tens of thousands of people around the world!

As a Staff Product Designer, you will:

• Drive high-impact design projects from concept to delivery, ensuring quality, consistency, and innovative solutions across all touchpoints.
• Work closely with Product, Engineering, and Data Science teams to understand customer needs, identify opportunities, and align on long-term vision and short-term goals.
• Define and drive the UX strategy for your product area, breaking down complex challenges into scalable, thoughtful solutions that align with business and customer needs.
• Mentor and support other designers, fostering a culture of growth, collaboration, and continuous improvement through feedback and knowledge sharing.
• Champion customer-centric design thinking and advocate for exceptional UX throughout the product development lifecycle.

To be successful, you should

• Have 7+ years of product design experience with a portfolio showcasing polished, impactful user experiences for web or mobile SaaS products.
• Demonstrate mastery of design tools (Figma, Figjam, pencil-and-paper) and the ability to choose the right tool for the task.
• Be curious and proactive in addressing customer pain points, finding innovative solutions, and learning from failures to improve.
• Embrace ambiguity as an opportunity to create innovative solutions.
• Possess expert visual and interaction design skills that are reflected in your portfolio.
• Balance long-term vision with the ability to deliver iterative value through effective scoping and sequencing.
• Be a clear communicator who can explain the impact of your work, design rationale, and trade-offs.
• Excel in collaboration with top-tier communication skills—written, verbal, and visual—essential to successful design.