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Staff Software Engineer, SC Intake



Software Engineering
Canada · Remote
Posted on Thursday, June 27, 2024

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.

The team:

Our Software Engineering team is central to the success of Jobber - focused on creating software that delivers value to tens of thousands of users around the world. The Business Insights team focuses on empowering our Service Providers to make better decisions by providing them with data and insights.

Service Providers want to run successful businesses, but as they grow it becomes challenging to understand how they are doing. Service Providers want to know that work is being sold, delivered, and paid for appropriately, which becomes very time consuming when manually collecting and analyzing data. That’s where we come in!

The role:

As a Staff Software Engineer on our SC Intake team you will play an essential part in bridging the gap between Jobber’s customers (SPs) and their customers (SCs). You will build and iterate on impactful features, including Online Booking and a suite of marketing tools, to help home service businesses win more work. You will play a core part in working with Product and Design to shape the team’s roadmap, while supporting fellow engineers in delivering value early and often.

At Jobber we never stop growing and learning, and you shouldn’t either. Through continuous 1:1s, dedicated feedback and support from your manager and our Talent Development team, and your own sense of curiosity, we hope you develop to another level with your skill set.

As a Staff Software Engineer you will:

  • Work with the team to ideate, design, implement, and deliver impactful features iteratively to our customers
  • Work with Product and Design to determine the shape and content of our roadmap looking ahead
  • Identify and spearhead larger initiatives that are group-wide (or even department-wide) in scope
  • Participate in code review and testing
  • Drive engineering solutions to have consistent practices and reusable code
  • Facilitate group discussions to determine the best solution to our customer’s problems
  • Research, communicate, and advocate for the use of best practices within your team’s domain
  • Breakdown and explain complex technical issues to both technical and non-technical audiences
  • Mentor and coach junior teammates, helping them elevate their skills and careers

To be successful, you should have:

  • A demonstrated level of software engineering experience on a full stack-focused team
  • A proven track record of building highly scalable software
  • Experience leading a team or a project and acting as a technical leader
  • Excellent collaboration skills and an impeccable ability to communicate and listen to others
  • Strong software design and architecture skills
  • Enthusiasm for delivering value early and often to customers
  • Ability to ask a lot of questions, seek out new information and remain open to new ideas and perspectives
  • Ability to self serve, take initiative and find resources necessary to deliver a project or solve a problem
  • Impeccable communication skills and a team player attitude
  • Attention to quality and proven experience writing automated tests
  • Strong knowledge of or experience with React
  • Ability to navigate ambiguity/uncertainty and prioritize accordingly
  • Passion for learning and continuous growth

It would be really great (but not a deal-breaker) if you had:

  • Experience with building GraphQL systems
  • Experience with cloud infrastructure and tooling
  • Experience integrating third-party products

Our development stack: React, React Native, TypeScript, GraphQL API layer, and Ruby on Rails on AWS. If you have experience with some or most of these technologies, that’s great. We care more about your openness and ability to learn new tools.

What you can expect from Jobber:

Having been named as a Top 10 Great Place to Work in Canada, we walk the talk. Here are just some of the great things you can expect from us:

  • A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, RRSP matching, and stock options.
  • A dedicated Coaching and Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential.
  • Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
  • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
  • To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!