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Customer Success Manager (Istanbul)



Customer Service, Sales & Business Development
Istanbul, İstanbul, Turkey
Posted on Friday, February 9, 2024
Our mission:
Every 7 seconds a worker is injured. The human and economic cost of workplace injuries around the world is $250 billion per year. At Intenseye, we believe that the health and safety of workers is non-negotiable.
Intenseye is a truly disruptive employee health and safety (EHS) SaaS platform powered by cutting-edge AI. Using existing cameras, Intenseye’s AI empowers EHS leaders at Global Enterprises to “see the unseen” hazards and take corrective actions through 24/7 real-time leading indicator data flow. Currently, Intenseye AI protects 100,000+ employees in 25+ countries.
Join Intenseye on the Journey to Zero!
We are seeking a Customer Success Manager in our growing team based in Istanbul.
The Customer Success team aims to drive an exceptional experience and sustained value for Intenseye customers through building trust and consulting on the Intenseye platform. The outcome is realized and increased value, satisfaction, and renewal of the customers. Few roles provide such a direct impact on the growth of the company. Intenseye is a disruptive company in a new category solving major Health & Safety issues for our customers. We have a proven product and market fit and are already closing and onboarding enterprise customers.
Now is an incredibly exciting time to join our growing Customer Success team!

What you'll do ?

  • Be the trusted advisor and advocate for our global customers
  • Build strong relationships with customers and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with our platform
  • Engage customers actively with regular strategy calls to derive maximum value from their investment in Intenseye while identifying new usage opportunities
  • Collaborate with other departments to ensure adoption and successful renewal
  • Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability.
  • Monitor customer health and build associated risk mitigation plans
  • Resolve customer inquiries by aligning customers with the right resources
  • Identify opportunities for upselling, product adoption, and optimizing current investment

What we're looking for ?

  • Are passionate about customer success and customer experience
  • Experience working as a Customer Success Manager ideally within a start-up / scale-up Saas platform company
  • At least 3-4 years in a customer success management role; including managing large Global Enterprise customers spanning multi-department implementations
  • Experience owning a renewal forecast
  • Excellent customer discovery skills
  • Organized with exceptional follow-through
  • Experience managing SaaS relationships with C-Suite stakeholders
  • Experience working with product management and sales teams is strongly preferred
  • Strong oral and written communication skills with the ability to conduct strategic presentations to executive stakeholders both in English and Turkish
  • Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customer
  • Demonstrate the ability to work well in a geographically-distributed team
  • Interest in working with any of these technologies would be highly beneficial: Artificial Intelligence (AI), Machine Learning (ML), Deep Learning (DL), Computer Vision

What we offer ?

  • Great Salary, Health Benefits, and Equity in a fast-growing business
  • Remote work - 2 Offices in Istanbul (optional)
  • Employee Stock Option Package
  • Parental Leave
  • Annual Learning & Development Stipend
  • x30 days vacation + public holidays
  • Experience working with a fast development and research team of engineers using the latest and greatest technologies
  • Comprehensive Family Medical Insurance, Dental & Vision
  • Flexibility on work location and hours
  • Play a key role in the growth of the company
  • Saving lives and changing the industry with AI-powered health and safety!

Hiring Process

  • Zoom meeting with our People Team - Intenseye Introduction (45 mins)
  • Zoom meeting with the Director of the CS team - Overview (30 mins)
  • Zoom meeting with our CS team and Leadership Team - Role Play (60 mins)
  • Zoom meeting with our CEO (30 mins)
  • Reference + Background Checks
Equal Employment Opportunity statement (EEO)
Intenseye is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity, medical condition, pregnancy, veteran status, genetic information or any other classification protected by state or federal law.