A little about us

incident.io is the leading AI incident response platform, relied on by some of the best engineering teams in the world when things go wrong.

Since launching in 2021, we've helped over 2,000 companies, including OpenAI, Netflix, and Airbnb, run more than 1 million incidents.

The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.

We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.

The role in one line

Right now, the ceiling on how fast incident.io can scale isn't ambition or demand, it’s whether Infrastructure, Security, and IT can keep up; this role exists to close that gap.

What that looks like day to day

You'll own the reliability, scale, cost, and security of the infrastructure that runs incident.io. Customers open this infrastructure at 3am when something in their own product breaks. You're not just running infra and security, you're running the thing some of the best engineering teams in the world rely on when their product is down.

TechOps sits inside the same remit. You'll work closely with security to keep every business system and integration safe. Security and IT posture matter here because customers check them closely before they trust us with their incidents.

Day to day you'll partner with Product Development and pretty much every function in the business and if infrastructure or security breaks, it breaks for everyone.

You'll also be working on the frontier of new technology. Investigations, our AI product, runs multi-agent analysis across logs, deployments, and historical incidents to find root cause in minutes. That runs on infrastructure that needs to scale fast and stay locked down, since it handles some of our customers' most sensitive operational data. Scaling and securing that will be one of the first things you own.

This role doesn't exist yet at incident.io, so you'll be the one shaping it.

Who you are

• You came up through infrastructure and found your calling in security. You can talk scaling, reliability, and cost, but security is where you specialise.

• On a bad day, you're the one unblocking coordination in the middle of an outage or a security incident.

• You've built a team or function close to scratch at a company our size, and spent time somewhere much bigger too. You know what mature looks like and how to get there without just copying it.

• You enjoy working out how to stop an adversary before they cause damage.

• You're comfortable owning ambiguity. This role doesn't exist yet, and you'd rather shape it than be handed a finished job spec.

• You think in systems, not silos. Infrastructure, security, and IT are one problem to you, not three.

• You can go deep with engineers on architecture, and explain to a non-technical exec why it matters.

Supporting you

We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.

• Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.

• Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.

• First Friday of every month off. Yes, seriously.

• Enhanced pension. We put real money in, because future-you deserves better than an afterthought.

• Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.

• Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.

• Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.

• Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.