A little about us

incident.io is the leading AI incident response platform, relied on by some of the best engineering teams in the world when things go wrong.

Since launching in 2021, we've helped over 2,000 companies, including OpenAI, Netflix, and Airbnb, run more than 1 million incidents.

The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.

We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.

The Team

Revenue Operations at incident.io is a small, high-impact team that partners closely with Sales, Marketing, and Customer Success to drive revenue growth and maximize GTM productivity.

As Revenue Operations Analyst (Planning & Strategy), you will help architect our go-to-market engine. You’ll own the logic and data that determine how we set quotas, carve out territories, and incentivize our team to hit ambitious targets. Working closely with our CRO, Head of RevOps and GTM leadership, you will build the analytical foundation for 2x–3x growth, ensuring our expansion is both predictable and fair.

This is a hands-on role in a fast-moving environment. If you see a way to make our territory distribution more equitable or our quota modeling more accurate, you’ll be encouraged and trusted to run with it. As we scale, this role provides a direct path to shaping our long-term commercial strategy.

What you’ll be doing:

• Own Quota & Incentive Design: Manage the deployment and tracking of quotas across the GTM org. You’ll ensure our compensation plans are effectively rolled out, understood by the team, and aligned with our top-line business goals.

• Lead Territory Planning: Design and maintain our territory map (by geography, segment, or industry). You’ll ensure high-potential accounts are distributed fairly and that our "Total Addressable Market" is being captured efficiently.

• Operate as a Service Desk for Planning & Comp: Act as the primary point of contact for the GTM team regarding their books of business. You’ll field requests, troubleshoot commission discrepancies, handle territory disputes, and ensure every rep understands how they are being measured.

• Capacity & Headcount Modeling: Partner with Finance and Leadership to model how many reps we need, when we need to hire them, and what their ramp-up time looks like to hit our future revenue milestones.

• Drive the Planning Cycle: Support the annual and quarterly planning process by building "what-if" models, analyzing historical attainment, and providing the data-backed conviction needed to set our next set of targets.

• Strategic Reporting: Build and maintain the "Source of Truth" dashboards for GTM productivity, win rates, and pipeline coverage to help leadership make informed tactical pivots.

• Comp Admin: You will own and orchestrate the comp admin process to ensure that quotas are assigned to reps in a timely fashion and commissions are calculated accurately.

What you need to be successful:

• Experience in RevOps or FP&A: You have a background in Revenue Operations, Sales Ops, or Financial Planning, specifically focused on the "math" side of sales (quotas, commissions, and modeling).

• Analytical Rigor: You are a power user of Salesforce and Excel/Google Sheets. You don’t just move data around; you turn it into a narrative that helps leaders make decisions.

• A Builder’s Mindset: You take initiative and create structure where it doesn't exist. You don't just follow a planning playbook; you help write it.

• Systems Fluency: While this isn't a systems role, you are comfortable with GTM tech (Gong, Salesforce, Qobra) and understand how data flows between them to impact reporting.

• High EQ & Communication: You can explain the "why" behind a quota change or territory shift to a sales rep or executive with clarity, empathy, and logic.

Supporting you

We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.

• Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.

• Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.

• First Friday of every month off. Yes, seriously.

• Enhanced pension. We put real money in, because future-you deserves better than an afterthought.

• Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.

• Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.

• Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.

• Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.