About incident.io

incident.io is an incident management platform that helps companies when things go wrong. Whether they're site outages, data breaches, or functionality issues, incidents happen literally all the time. When they do, we help get the right people in the room, we run and communicate how you're responding, and we give you a suite of tools and insights to learn and improve over time.

The Team

This is a unique opportunity to become incident.io's first Brand Designer and directly shape how we present ourselves to the world. We're on a mission to level up our entire brand—from our website to social media, billboards, and conferences—we want it all to look and feel amazing. As a member of the wider Design team, you'll also help maintain and elevate our high design standards, creating polished work and shaping how we deliver world-class brand experiences.

What you’ll be doing

• Lead the design of our website, working closely with our team of experienced product designers, marketers and web developers, while bringing in specialists like illustrators and animators where necessary.

• Oversee our brand rollout across all touchpoints, from social media and events to our flagship conference, SEV0.

• Be an advocate for consistency and craft as we scale and grow the incident.io brand.

• Partner with the marketing team on both tactical and long-term projects, while bringing your own perspective on how we should develop our brand.

• Collaborate with the wider design team as we know an amazing product is the foundation for a great brand, and compelling design can be the foundation for both.

What you need to be successful

• A portfolio showcasing exceptional brand and marketing design work, with proven experience creating high-impact, exciting websites, LinkedIn campaigns, guides, and presentations, while maintaining meticulous attention to detail.

• Strong proficiency in digital design using Figma, with experience in print using Adobe products. We want everything we put out in the world — from compelling swag, to tight one-pagers event materials — to be well crafted and as good as it can be.

• Experience working closely with frontend engineers to translate your designs into reality, sweating the details and getting hands on to tweak the HTML/CSS where required

• A highly collaborative mindset demonstrated through proactive sharing of work-in-progress designs, and thoughtful incorporation of feedback.

• An organised, pragmatic streak since startups can (occasionally!) be chaotic. You’re able to figure things out when faced with ambiguity.

Bonus points

• You have experience with motion design / animation

• You have experience designing booths and installations for conferences and events

The salary for this position is determined by several job-related factors, such as experience, relevant skills, training, location, business needs, or market demands. The salary range for this role is £80,000 - £110,000 plus offers equity options.

Our commitment to diversity

We embrace diversity at incident.io, and believe in creating supportive and inclusive environments where all of our employees can succeed. To build a product that’s loved by everyone, we need a team with all kinds of different perspectives, experiences, and backgrounds. That’s why we’re committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.

Got a question?

If you have any questions before applying to the role, please email the team at jobs@incident.io