About incident.io

incident.io is an incident management platform that helps companies when things go wrong. Whether they're site outages, data breaches, or functionality issues, incidents happen literally all the time. When they do, we help get the right people in the room, we run and communicate how you're responding, and we give you a suite of tools and insights to learn and improve over time.

The Team

Our Enterprise sales function is in its formative years - but has already delivered big wins (six figure lands and seven-figure account expansions) and secured tremendous validation for our technology across both new age enterprises such as Netflix, monday.com, Miro, and Etsy, as well as traditional Enterprises such as Hashicorp.

As the Head of our Enterprise Sales function, you will help put in place the foundations which will help us scale this early traction and validation into a repeatable and world class revenue engine delivering tens (and eventually hundreds) of millions in annual bookings over the next 3-10 years.

Our budding enterprise sales team is spread out across the US and London, and is comprised of tenured Account Executives with experience from companies such as Box and Twilio, as well as high performers who were promoted to this function from our fast growing Commercial Account Executive team.

This team frequently collaborates closely with our CRO, Mohit Bijlani, our founders, and other company execs to help land key beachhead logos across target verticals and segments. This leader and team will also help us consolidate our market leadership position by engaging customer execs who drive our roadmap priorities not only in the incident management domain, but also forward looking avenues and adjacent market segments - as we look to build a platform which empowers organizations to orchestrate any/all business workflows which require cross-functional collaboration and require swift remediation to ensure little to no business impact.

What you’ll be doing:

• Overseeing and growing a team of Enterprise Account Executives to lead the process and execution of the Enterprise sales team strategy, priorities, and goals, along with business-as-usual and day-to-day operations - as required to help achieve bookings targets for the function.

• Owning growth planning for the Enterprise sales function, whilst collaborating with key cross-functional stakeholders within the company to drive appropriate investments as needed to build a high performing sales function.

• Designing, owning, and iterating on all operational cadences, pre- and post-sales processes, deal planning/execution/review + pipe-gen rigors, account planning and any/all sales collateral and frameworks expected of a world class Enterprise sales team and organization.

• Partner with marketing and execs to help build out best-in-class field marketing, exec alignment, and Customer Advisory Board programs required to engage and convert prospect and customer execs into public advocates, as well as design and thought leadership partners.

• Design and roll-out further sub-segmentation and/or other coverage models as appropriate and when needed to help scale the function.

What experience you need to be successful:

• Significant experience with Enterprise/B2B Software sales leadership.

• Second and/or higher sales leadership experience in a high growth B2B Enterprise Software/SaaS environment highly preferred.

• Experience leading teams aligned with/covering traditional mid-market, digital native, as well as mid and major Enterprise accounts in the US.

• Ability and appetite to support the current team as a first line leader in the near term, whilst grooming internal promotions and/or hiring external first line leaders as the function scales.

• Operational experience in terms of managing business cadences, functional/regional growth planning, designing segmentation/coverage models for sizable sales teams, etc. for Enterprise sales teams and segments.

The salary for this position is determined by several job-related factors, such as experience, relevant skills, training, location, business needs, or market demands. The salary range for this role is $215,000-$225,000. The position also offers equity options and commission.

Our commitment to diversity

We embrace diversity at incident.io, and believe in creating supportive and inclusive environments where all of our employees can succeed. To build a product that’s loved by everyone, we need a team with all kinds of different perspectives, experiences, and backgrounds. That’s why we’re committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.

Got a question?

If you have any questions before applying to the role, please email the team at jobs@incident.io