About incident.io

incident.io is an incident management platform that helps companies when things go wrong. Whether they're site outages, data breaches, or functionality issues, incidents happen literally all the time. When they do, we help get the right people in the room, we run and communicate how you're responding, and we give you a suite of tools and insights to learn and improve over time.

The Team

Our Sales Engineering team is the bridge between our innovative product and our customers' unique needs. As technical experts with a deep understanding of incident.io's platform, they work hand-in-hand with our Account Executives to demonstrate the full potential of our solution.

This dynamic team excels at translating complex technical concepts into tangible business value, guiding prospects through detailed product evaluations and crafting tailored solutions. Whether they're leading proof of concepts, addressing intricate integration questions, or providing critical market feedback to shape our product roadmap, our Sales Engineers are instrumental in driving complex deals forward and ensuring customer success from the very first interaction.

What you’ll be doing:

• Partner with the sales team to offer technical expertise, build customer trust to discover their business and technical challenges, then design customized solutions that address them leveraging incident.io.

• Build and maintain deep product knowledge while staying current with industry trends in incident management, DevOps, and SRE practices.

• Identify gaps and improvements in the current sales process to speed up sales cycles, develop collateral to help scale your knowledge and expertise across the GTM function.

• Collaborate with our Product and Engineering teams to gather valuable customer feedback, helping shape our product roadmap and ensure customer success.

• Being a founding member of our SE team, you'll shape and develop the function by improving processes and creating sales enablement materials to drive team success.

What experience you need to be successful:

• Proven track record in a similar role, with experience in a technical pre-sales or solutions engineering role, preferably in B2B SaaS.

• Strong technical aptitude with a natural curiosity to understand how things work and why - including our technology, but also incident management, and our customers and personas.

• Excellent communication and relationship-building skills, with experience explaining complex topics in a clear manner, and presenting technical solutions to both technical and non-technical audiences.

• Demonstrated passion for continuous learning and professional development, with a track record of seeking out new challenges and embracing feedback to improve performance

• Ingenious and proactive, you’re always looking for ways to stand out with customers, while in a fast-paced, ambiguous start-up environment where you need to operate with autonomy.

The salary for this position is determined by several job-related factors, such as experience, relevant skills, training, location, business needs, or market demands. The salary range for this role is $105,000 - $125,000 plus commission. This position will also offer equity options.

Our commitment to diversity

We embrace diversity at incident.io, and believe in creating supportive and inclusive environments where all of our employees can succeed. To build a product that’s loved by everyone, we need a team with all kinds of different perspectives, experiences, and backgrounds. That’s why we’re committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.

Got a question?

If you have any questions before applying to the role, please email the team at jobs@incident.io