About incident.io

incident.io is an incident management platform that helps companies when things go wrong. Whether they're site outages, data breaches, or functionality issues, incidents happen literally all the time. When they do, we help get the right people in the room, we run and communicate how you're responding, and we give you a suite of tools and insights to learn and improve over time.

The Team

Our Commercial Account Executives have mastered the art of closing deals. These AEs specialize in working with companies of fewer than 1,000 employees worldwide. They oversee the full sales cycle, from strategically prospecting potential clients to expanding incident.io's global presence.

If you're excited by the prospect of selling a cutting-edge SaaS tool with strong product-market fit, collaborating with a dynamic team, and making a real impact on how companies handle critical incidents, you'll fit right in.

As an AE here, you'll use a suite of powerful tools: Salesforce for CRM, LinkedIn Sales Navigator for lead generation, HubSpot for marketing automation, and Omni for data and reporting.

Our rapidly growing customer base already includes industry leaders like Monday.com, Loom, and Vanta—and we're just getting started.

What you’ll be doing:

• Joining a VC-backed start-up to build a new category with a product that has strong market fit that isn't fully capitalized yet.

• Optimizing the sourcing and closing of commercial accounts and ensuring that we maximize our revenue potential.

• Delivering best-in-class product demos and gathering valuable feedback to share with the product development team, helping to continuously improve our offerings.

• Working as a team and with leadership to develop new sales processes, challenge the status quo, and maintain a relentless focus on growth.

• Partnering with colleagues where sales isn’t an afterthought but a central focus of the business strategy and something we believe will ultimately drive the company’s success.

What experience you need to be successful:

We encourage you to apply even if you don’t feel you meet every requirement.

• Able to successfully close B2B SaaS deals and work with technical stakeholders such as engineers and CTO’s, understanding their unique needs and challenges.

• Proven track record of closing new business at the high end of the Commercial level closing $50K+ deals and experience working with multiple decision-makers involved in deal cycles.

• True hunter mindset where you have various creative ways of reaching out to prospects and the drive to keep moving forward even in the face of rejection.

• Propensity to leverage data, prior success stories, and product knowledge to convey value to diverse stakeholders and ultimately convert them to customers.

• Desire to work in a fast-paced start-up environment where things can be ambiguous and you need to operate with autonomy.

The salary for this position is determined by several job-related factors, such as experience, relevant skills, training, location, business needs, or market demands. The salary range for this role is £70,000 - £85,000. The position also offers equity options and commission.

Our commitment to diversity

We embrace diversity at incident.io, and believe in creating supportive and inclusive environments where all of our employees can succeed. To build a product that’s loved by everyone, we need a team with all kinds of different perspectives, experiences, and backgrounds. That’s why we’re committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.

Got a question?

If you have any questions before applying to the role, please email the team at jobs@incident.io