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Developer Relations, Incident Management

Software Engineering
New York, NY, USA
Posted on Thursday, October 19, 2023


Global technology companies use to empower teams to run incidents from start to finish, by getting the right people involved in real-time on Slack.

Our platform integrates with tools you already use, with intuitive workflows and guiding actions to support your team through tough situations. Auto-generated timelines and post-mortems eliminate busy work and focuses effort on high impact work.

Rapidly fix and learn from incidents, so you can build more resilient products.

The Team

We have a phenomenal incident management product used by some of the most recognized companies in the world, and a huge amount of collective experience in incident management too.

We are seeking a dynamic individual to champion the elevation of through education, community engagement, and content creation, involving activities such as speaking at conferences, crafting compelling written pieces, and fostering engagement within engineering communities.

What you’ll be doing:

This is our first Developer Relations role at, and you will have a broad range of responsibilities and the ability to work with founding team to shape exactly how things will look, including:

  • Contributing to our blog and website, as writing is a collaborative effort across the company. We value thoughtful content over traditional "Thought Leadership," and we encourage your input, including tutorials and video content.
  • Engage with the community by participating in podcasts, webinars, meetups, and conferences, as we believe in the power of in-person interaction to connect with our audience.
  • Be a valuable presence in online communities, such as Twitter, Reddit, LinkedIn, and more. We prioritize genuine and informative discussions over corporate self-promotion, and finding a way to spark interesting and useful conversation is the goal.
  • Stay vigilant for emerging trends and gaps in the SRE and incident management field, understanding the nuances that ignite discussions, such as the distinctions between root causes and contributing factors.

This role could be ideal for you if you:

  • Have opinions on incident management, reliability, and related topics.
  • Love traveling and are energized by meeting new people
  • Enjoy producing and sharing content through conference talks, blog posts and video
  • Can communicate complex topics in a simple and clear manner

The salary for this position is determined by several job-related factors, such as experience, relevant skills, training, location, business needs, or market demands. The salary range for this role is $90,000- $150,000. This position also offers equity options.

Our commitment to diversity

We embrace diversity at, and believe in creating supportive and inclusive environments where all of our employees can succeed. To build a product that’s loved by everyone, we need a team with all kinds of different perspectives, experiences, and backgrounds. That’s why we’re committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.

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