What you’ll do

• Design and code innovative, scalable, and fault-tolerant applications across the technology stack within the Gladly product.
• Teach. Provide technical guidance and mentorship in software engineering best practices while demonstrating these as an individual contributor.
• Collaborate. Work closely with small, nimble, cross-functional teams of engineers, product managers, designers, and business teams.
• Contribute. Participate in all aspects of the project lifecycle, from ideation to release to measurement and iteration (sometimes in a leadership role).
• Have opportunities to move between teams and learn other cool technologies.

You’ll be successful by

• Being eager to learn Gladly’s business domain and apply this knowledge in building the innovative product.
• Self-organizing and prioritizing your work based on the impact to the customer.
• Understanding how to balance pragmatic solutions with best practices of software engineering.
• Showing ownership and pride in your work by promoting the best practices of software engineering within Gladly, educating other engineers on them, and providing ongoing maintenance and support.

We’re excited about you because you have

• 5+ years of backend or full-stack engineering experience, with some leadership or mentorship experience.
• Strong teamwork skills; you love participating with high-performing teams of engineers.
• Customer-centricity and product focus. You look at everything you create through the lens of how it helps your customers. You are comfortable communicating how various technical approaches might impact product behavior.
• Learning mentality. You aren't intimidated by new domains or technology; you're willing to dive into documentation/videos, talk to your teammates, and experiment to become well-versed.
• Competence with data structures, algorithms, software design, and cloud architectures.
• Willingness to work across the technology stack. If you’ve found your strength in designing scalable backend systems, you’re willing to work on the supporting changes in Gladly front-end and vice versa.
• Operational expertise. You value robust observable solutions with actionable monitoring and the importance of tooling for troubleshooting and resolving issues.
• (Bonus) Experience with the technologies we use: Go, Kafka, Typescript, React, Node.js, PostgreSQL, Redis, Snowflake, Docker, Kubernetes, AWS.

Research has shown that individuals from marginalized groups are less likely to apply to jobs where they don't meet 100% of the criteria. Gladly values diversity of experience, so if you believe you have the right skill set, we welcome you to apply - even if you don't check every box in the job description. We're committed to an inclusive workplace and would love to see if you could be the next great addition to our team.

Compensation:

$134,000 to $186,000 per annum base salary + equity + benefits

For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above