As a Senior Software Engineer you will report to the Engineering Manager. You will contribute and participate in all aspects of the project lifecycle, from ideation to release to measurement and iteration (sometimes in a leadership role).

We are looking for someone with the desire and curiosity to constantly learn and take initiative in a fast-paced SaaS company.

What You’ll Do On The Team:

• Code! You’ll design and code innovative, scalable, and fault-tolerant features
• Teach. Provide technical guidance and mentorship in software engineering best practices while demonstrating these as an individual contributor
• Collaborate. Work closely with small, nimble, cross-functional teams of engineers, product managers, designers, and business teams.

What You’ll Bring To The Team:

• 5+ years of full-stack engineering experience, with some leadership or mentorship experience.
• Strong teamwork skills; you love participating with high-performing teams of engineers.
• Customer-centricity and product focus. You look at everything you create through the lens of how it improves things for the end-customer. You are comfortable communicating how various technical approaches might impact product behavior (and vice versa).
• Competency with data structures, algorithms, software design, and cloud architectures.
• Willingness to work across the development stack. You should be able to work on the front-end, backend and platform with varying degrees of proficiency.
• Technical acumen. Our product is built on a lot of incredible technologies like React, Node, Go, Docker, Kubernetes, AWS, Kafka, Redis, Postgres, ElasticSearch, and Twilio. You know a thing or two about some of these, and you’re confident you can work with them comfortably after some on-boarding and a bit of practice.
• Quick and creative problem-solving skills
• A great attitude with the willingness to learn, maneuver through ambiguity, and collaborate with a growing team
• Strong written, verbal, organizational, and time management skills (efficiency is key)
• Ability to thrive in a fast-paced, “do what it takes” startup culture
• Knowledge of Security Engineering best practices (e.g. encryption, auth, SSO)
• Experience working for high availability cloud providers that value personal information privacy and customer data confidentiality.
• Commitment to securing customer and Gladly confidential information, including proactive engagement with Gladly co-workers to raise awareness of potential security issues, concerns, or areas of improvement.

Research has shown that individuals from marginalized groups are less likely to apply to jobs where they don't meet 100% of the criteria. Gladly values diversity of experience, so if you believe you have the right skill set, we welcome you to apply - even if you don't check every box in the job description. We're committed to an inclusive workplace and would love to see if you could be the next great addition to our team.

Compensation:

$158,000 to $186,000 per annum base salary + equity + benefits

For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.