Gladly is the only customer service software built around people, not tickets. AI is revolutionizing how we work and communicate. Consumer expectations of how they're known and treated by brands have never been greater. At the same time, brands are under pressure to do more with less and must balance the tension between saving money with AI and automation while still delivering world-class experiences for consumers. The right experiences create connection, loyalty, and customer lifetime value. Customer service software built on tickets fails to navigate this tension. Brands that rely on ticketing software are failing in this new economy. Bloated tech stacks, duplicate tickets, consumer repetition and frustration, fumbling and flustered agents. Two bad service experiences will lose a customer for life. Gladly applies AI differently to help commerce brands deliver radically personal, concierge-level customer service at scale. With Gladly, consumers help themselves when they want a
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