Locations
San Francisco, CA, USA
industry
Administrative Services · Consumer Products · Hardware · Information Technology · Professional Services · Software
Size
201-1000 employees
Stage
Other
founded in
2014
Gladly is an AI-powered customer service platform that focuses on putting customers at the center of service interactions. Unlike traditional ticket-based systems, Gladly enables seamless communication across various channels, including voice, email, SMS, and social media. The platform empowers customer service agents with rich customer data, allowing for personalized and efficient support. With a proven track record of enhancing customer satisfaction and driving revenue growth, Gladly serves over 200 clients, including some of the world's most loved brands, and has demonstrated significant improvements in resolution rates and cost savings.
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