• Ofertas de trabajo
• >
• RevOps Systems Support Specialist

• Indefinido
• Tiempo completo
• 08005, Barcelona, Barcelona, España
• Squad/Data/Data Ops

Hello! 👋🏽

At Factorial we're looking for a new RevOps Systems Support Specialist to help us boost the company to the next level. 🦄

About the Role

We are looking for a RevOps Systems Support Specialist to join our Customer Experience Operation (CX Ops) team and become the go-to expert for resolving system-related requests from our Customer Experience team.

This role is perfect for someone who loves solving puzzles, helping others, and bringing structure to chaos.

You’ll be responsible for managing the ticket lifecycle—from triage to resolution—across core business systems such as HubSpot, Intercom, and other CX tools as well as key CX processes. You will play a crucial role in keeping our CX engine running smoothly, ensuring issues are solved fast, root causes are documented, and users are enabled with scalable solutions.

Over time, you'll also have the chance to improve automation, drive small process improvement projects, and reduce recurring issues by proactively building fixes.

Responsibilities

• Own the CX ticket queue: triage, troubleshoot, and resolve requests efficiently.

• Support our CX team by solving CRM issues, automation errors, user access, routing, and field management tasks, among others.

• Document fixes and resolutions clearly to create a scalable knowledge base.

• Collaborate closely with the RevOps and IT teams to prioritize systemic fixes over temporary patches.

• Identify recurring issues and contribute to automation or process enhancement initiatives.

• Support system testing when launching new CX tools or updates.

• Train team members and stakeholders on system usage, new workflows, and changes.

Requirements

• Experience in a Revenue Operations, Business Systems, or Sales/Marketing/CX Ops role.

• Proven ability to solve problems fast, document clearly, and manage priorities in a ticket-based environment.

• Proven experience with HubSpot or any CRM where you have personally executed automation.

• Familiarity with GTM tools like Zapier, CPQ systems, automation platforms, or routing tools.

• Strong logical thinking and process mindset.

• Comfortable navigating technical systems, and a fast learner of new platforms.

• Autonomous, detail-oriented, and driven to solve user problems.

• Strong written communication skills and a love for clarity and documentation.

Nice to Have

• Previous experience working in a SaaS or B2B company.

• Exposure to automation tools, lifecycle workflows, or integrations.

• Familiarity with ticketing systems like Jira, Zendesk, or similar.

• Spanish language skills (big plus, but not required!).

• Advanced knowledge of APIs, webhooks, or tools like Postman or Make

• Experience working in a B2B SaaS company

• Understanding of cross-functional GTM processes (e.g., lead lifecycle, deal routing, customer onboarding)

• Familiarity with tools like Jira, Notion, or Asana for project and workflow management

• Familiarity with JavaScript (or similar scripting language) to create custom-coded workflows or automation logic when needed

This is a great opportunity for someone who wants to combine technical curiosity, problem-solving, and cross-team collaboration to make a real difference in how our CX team operates at scale.

About Factorial

Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. We currently serve thousands of customers in over 60 countries, and we’ve built a super diverse and multicultural team of over 1,000 people in Barcelona, Brazil, Mexico, and the U.S. 🌎

Do you want to know more about us? 👀

We've won awards and received outstanding customer feedback since day one. We’ve raised $120M+ in funding from world-class investors like Tiger Global, CRV, Creandum, Point Nine Capital, and K Fund.

Perks of being part of our team 😏

• Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸

• Healthy life with Gympass 🧘🏽‍♀️ and Alan private health insurance 🩺

• Language classes with Yolk Academy 👩🏽‍🏫

• Syra and Apeteat discounts ❗

• Breakfast in the office, Apeteat meals, and organic fruit 🍏

• Flexible schedules ⏰, pet friendly 🐶 and no dress code! 😄

• Is this you?! Come rock the world with us! 👌