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• Head of CRM Engineering & Governance

• Permanent
• Full time
• 08005, Barcelona, Barcelona, Spain
• Sales/Revenue Operations

About Factorial

At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing and taking care of their people.

With over 1200 employees across 7 markets, we serve 700 000+ users and are one of the Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.

We believe in bold goals, radical ownership, and inclusive collaboration. If you’re excited to shape the future of business management technology, we’d love to meet you.

What You’ll Do
We’re looking for a Head of CRM Engineering & Governance - a strategic and hands-on leader who can build a robust CRM governance framework, design a scalable architecture, and empower GTM teams (Marketing, Sales, Customer Success) to operate autonomously within well-defined standards.

Key Responsibilities

CRM Governance

• Define, implement, and maintain data governance standards: data structures, naming conventions, validations, deduplication, normalization, and overall data quality.

• Establish roles, permissions, access policies, security standards, and compliance with GDPR and other regulations.

Architecture & Scalability

• Design CRM object and data architecture aligned with GTM strategy.

• Ensure the architecture is scalable, flexible, and easy to maintain.

GTM Team Autonomy + Operations

• Define criteria that allow GTM operations leads to create/edit objects without relying on the central CRM team.

• Produce documentation, playbooks, and standards to ensure clarity and consistency.

• Oversee periodic audits to maintain alignment and high data quality.

Integrations & Automation

• Manage technical integrations (REST APIs, iPaaS like Zapier or n8n, webhooks) across Marketing, Sales, and Customer Success tools.

• Automate critical workflows to reduce manual effort, increase productivity, and accelerate processes.

Project & Change Management

• Prioritize high-impact CRM initiatives.

• Drive adoption: UAT, training, documentation.

• Coordinate with stakeholders in Marketing, Sales, CS, and Product to align expectations, roadmap, and delivery.

Team Leadership

• Build and lead a CRM governance and technical team (architects, admins, data stewards, integration engineers).

• Mentor the team, set KPIs, review performance, and foster a culture of continuous improvement and quality.

What You Bring

Experience

• 5+ years in technical leadership, RevOps, or CRM roles in fast-growing SaaS companies.

• Proven experience with HubSpot (preferred), Salesforce, or other platforms requiring governance and customization.

Technical Skills

• SQL for data analysis, integrity, and reporting.

• Experience with APIs, automation, and no/low-code tools (Zapier, n8n, or similar).

• Deep understanding of data modeling, object relationships, and CRM performance.

Leadership & Autonomy

• Experience managing teams, delegating, defining standards, and promoting autonomy without losing control.

• Excellent communication skills to translate technical solutions into business impact.

Analytical Mindset & Quality Orientation

• Data-driven, focused on metrics, hygiene, and continuous improvement.

• Ability to move fast without compromising scalability and sustainability.

Why Join Us

• Be the architect of a governed CRM and a GTM stack designed to scale with us to €1B in revenue.

• High executive visibility: your work will directly impact our global growth strategy.

• Join a collaborative, fast-paced environment where innovation, autonomy, and speed are highly valued.