Hello! 👋🏽

At Factorial we are looking for a CS Operations Systems Specialist. You will be part of a diverse Operations Team and will be supporting the Customer Success team of 250+ people from 20+ countries.

The role

CRM Specialist plays a crucial role in building and maintaining our tech stack, optimizing and automating it to ensure smoother processes, higher satisfaction in usage and to drive revenue out of the tools we are buying.

• Maintain and optimize the CRM (Hubspot): Workflow audit and optimization
• Maintain and optimize the quote to cash system (DealHub), the call intelligence system (Gong), the client communication systems (Intercom and Jira) and the calling system (Aircall)
• Ensure users are active and in the right teams (cost optimization)
• ROI studies on existing tools
• Investigation for new tools adoption or replacement of current tools
• Cross-teams projects: Growth, marketing, finance, IT and product
• Handle Zapier connections and automations with other tools
  

Your Profile 🧐

• Bachelor's degree in Business Administration, related field.
• Proven experience in cx or sales operations, preferably in a SaaS or technology company.
• Proficiency in CRM systems (e.g., Salesforce, HubSpot).
• Knowledge in different tooling systems (compensation software, quote to cash etc.)
• Excellent communication and interpersonal skills with the ability to collaborate effectively across teams.
• Detail-oriented with strong organizational and project management skills.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Positive attitude, self-motivated, and eager to learn and grow in a rapidly evolving industry.
• Ability to code in Java or Python is a plus
• Knowledge of API is a plus

Perks of being part of our team💆

We care about people and we also offer a lot of benefits for employees:

• High growth, multicultural and friendly environment 🤝🏽
• Alan private health insurance 🩺
• Healthy life with Gympass(Gyms, pools, outdoor classes) 🧘🏽‍♀️
• Save expenses with Cobee💰
• Language classes with Yolk Academy 👩🏽‍🏫
• Breakfast in the office and organic fruit 🍏
• Nora and Apetit discounts 🍱
• Free caffeine and theine ☕
• Pet Friendly 🐶

Is this you*?! Come rock the world with us! 👌*

About US 🚀

Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and US offices.🌎

Our Values

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Wanna learn more about us? Check our website!