Hello! 👋🏽

At Factorial we're looking for a Onboarding Specialist Team Lead for our French Market to help us take the company to the next level. 🦄

We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world.

Kindly note this is not an HR function, it is part of our Customer Experience process!

Ready to be part of the challenge?🚀

The Role 📜

• Manage a team of Onboarding Specialists to ensure high performance and achievement of targets.
• Monitor team performance metrics and take actions to address gaps and improvements.
• Implement new strategies and tactics to increase customer retention, satisfaction, and reduce onboarding duration.
• Motivate your team and give feedback constantly.
• Promote a fun, high-energy environment where people love coming to work.
• Maintain consistency in hitting duration and retention targets.

• Develop and execute an effective recruitment strategy to hire new Onboarding Specialists quickly and efficiently.

Your Profile 🧐

• Proven experience in B2B SaaS environment, and Team Lead experience, ideally in a Customer Experience team, with a track record of driving customer retention and onboardings.
• Speak fluent English and Spanish
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Passionate about technology and customer service.
• Knowledge of the HR industry will be valuable.

Perks of being part of our team 😏

• Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸
• Healthy life with Gympass 🧘🏽‍♀️ and Alan as private health insurance 🩺
• Language classes with Yolk Academy & Factorial Language Exchange 👩🏽‍🏫
• Syra and Apeteat discounts ❗
• Breakfast in the office, organic fruit 🍏 and free caffeine and theine☕
• Flexible schedules ⏰, pet Friendly 🐶 and no dress code! 😀

Is this you?! Come rock the world with us! 👌

About Factorial HR 🤓

Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +1000 people in Barcelona, Brazil, Mexico, and EEUU offices.🌎

👀We've won awards and received outstanding customer feedback since day one. It has closed over 200M$ in funding with top international venture capital firms (Atomico, Tiger, CRV, Creandum, Point Nine Capital, and K Fund).

Diversity is part of our culture, we have more than 43 nationalities in our teams and we are infused in an inclusive environment for all employees and candidates. Please feel free to apply with the way it suits you better! (blind resume, identity pronouns, cover letter, etc). We do not discriminate on any aspect, in fact; Factorial encourages everyone to join us!

We #betonpeople 💗

#LI-IE1