Onboarding Specialist DACH Market
At Factorial we're looking for a new Onboarding Specialist for the DACH Market.
As part of the Onboarding Specialist team, you will be responsible for onboarding new clients, ensuring our clients use the platform to its fullest, and gathering customers' feedback. One of your greatest challenges will be to make sure our product can be fully adapted to the client's needs. This requires you to perfectly adapt to the client, understand their processes and problems and detect possible improvements and opportunities in the product.
What will you be doing:
- Onboard new customers by assisting them via video call and e-mail until Factorial is fully implemented in their organisation.
- Bring a consultative approach to customers to ensure a fully customised experience setting up their accounts.
- Understand our client's problems and needs and gather their feedback.
- Share improvement points that can help us create the best customer journey and unlock the market.
- Proactivity: you will need to find the best way to ensure your accounts are fully activated and that clients have the best experience implementing Factorial
- Fast Learner: you can quickly become an expert on the software and it's easy for you to keep up-to-date with product updates
- Problem-solving mindset: the ability to propose alternative solutions and workarounds to answer unexpected requests from clients
- Good sense of analysis: while onboarding our clients, you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solution
- Fluent English and German
- Previous experience as an Onboarding Specialist/Implementation owner or experience in Client Success is a plus.
- Knowledge of Human Resources is a plus!
Perks of being part of our team
- Save expenses with Cobee and get your salary in advance with Payflow
- Healthy life with Gympass and Alan as private health insurance
- Language classes with Yolk Academy & Factorial Language exchange
- Syra and Apeteat discounts
About Factorial HR
Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralise people data and make better business decisions.
We have thousands of customers in over 60 countries all over the world and across industries, and built a super diverse and multicultural team of over +1000 people in Barcelona, Brazil, Mexico, and US offices.
We won awards and received outstanding customer feedback since day one. It has closed over 200M$ in funding with top international venture capital firms (Atomico, Tiger, CRV, Creandum, Point Nine Capital, and K Fund).